Windows 10: Im no longer in my microsoft family but am still getting a child lock

I logged onto a pc for the first time in a while and it still says that i have a time restriction even though i have left my microsoft family and i cannot request more time because the parent account that it was originally created with is no longer active and my parent has been locked out

:)

 

Microsoft family- no longer monitoring child's activity

Hello,

There are several reasons why you are having this issue. One of the reasons could your account might not be configured properly. To resolve this, let us reconfigure your Family Safety feature:

Remove child account

• From a web browser, go to http://account.microsoft.com/family and sign in with the Microsoft account of an adult in the family.
• To remove a child, choose Remove at the top of the section labeled Select a child to view or edit their settings.
• Select the person you want to remove from the family.
• Select the Remove button that appears when you've chosen the person to remove.

Add child account to your family

• Sign in at account.microsoft.com/family.
• If this is your first time setting up a family, select Add a child.
  
  If you've already added child accounts to your family, go to Select a child to view or edit their settings and then select Add.
• Enter your child's email address and select Send invite. If your child doesn't have an email address, select Create a new email address for your child and follow the instructions on the screen.

Update us with the result so we can further help you.

 

Family Safety - add device to child profile

Since this is the case and you have ensured the settings are correctly setup in family Safety, we suggest that you sign in using your main account and remove you child's account from Family Safety list. (Refer to the image below for reference.)





After completing the steps, attempt to use the email address of your child to login to the computer and see if the same error message still shows up. If the error no longer shows up, we suggest that you attempt to add the account back then to Family safety.

Regards.

 

Something went wrong message when my child clicks join family link in the email.

Hello,

Thank you for writing to Microsoft Community Forums.

• Is the Child account a Microsoft account?
  

The issue might be due to the age verification, hence I suggest you to verify the child’s age by logging in with child’s account on
account.microsoft.com/family and verify the age.

I also suggest you to refer the article
Add members to your family group to get more information on adding members to your family account.

Regards,

Noor Azam S

Microsoft Community – Moderator