Windows 10: I'm not able to connect my wired earphones. It was connecting earlier though

I'm not able to connect my wired earphones. It was connecting earlier though

:)

 

audio not received by earphones

thank you, here are the answers:

• Have you made any recent changes on the devices?

No

• Have you tried other earphones on your Windows?

No, i just bought it yesterday.

• Have you tried the earphones on another PC or laptop?

no, but it works in my smartphone

• How is the earphones connecting to the machine? Is it via wired connection or through Bluetooth?

wired.

• When the earphones are connected, are you still getting audio from the speakers?

yes, nothing goes through the earphones though.

 

How to get to Wired Connection Settings

Hi Jeff,

Thank you for posting in Microsoft Community and being part of Windows 10.

As per the above description I understand that you are trying to access internet via wired connection. We will help you with this issue.

I would like to inform that you will have to connect the connect the Ethernet cable directly to your computer port to access the wired internet connection.

Do let us know the following to assist you better with this issue:

• What exactly happens when you try to connect the cable directly to your device?
• Is there an yellow exclamatory mark on the internet connection symbol in System tray (Right bottom corner)?

Method 1: I suggest you to connect the able to your device, right click on the network connection in the system tray, click on
troubleshoot problems and check with the status of this issue.

If the issue persists,

Method 2: I recommend you to try performing the steps below from the Microsoft help article and check if you are able to connect to the internet.

Fix network connection issues

Hope it helps. Get back to us with an updated status of this issue for further assistance.

 

audio not received by earphones

Hi,



This issue could be due to device drivers that needs to be updated. To provide you with appropriate troubleshooting, please provide the following information:

• Have you made any recent changes on the devices?
• Have you tried other earphones on your Windows?
• Have you tried the earphones on another PC or laptop?
• How is the earphones connecting to the machine? Is it via wired connection or through Bluetooth?
• When the earphones are connected, are you still getting audio from the speakers?

Regards.