Windows 10: IM not sure if i have actual virus and i tried everything i know.

So, I went on a site and masklike and no paying attention and not thinking much of it and I press allow to make changed multiple times. then I realize virus adds so I hurried to run quick and then full scan and then offline scan full scan, and threat was still found. I run it again and again and it's still found. I blocked this weird unrecognize link in site permission. removed all my cookies from all sites. I factory reset my pc and ran a virus scan and redownload my normal apps after no threat was found. I got a couple of security intelligence updates. Then this next morning I run a full sca

:)

 

W10 can connect to wider internet but cannot access web pages

I have an odd issue with my W10 laptop linked to Sky broadband in the UK via wifi using a Sky router. The effect is that while I can actually access the internet (I can send and receive emails using Outlook and can connect to other machines using TeamViewer) I cannot access any web site (Google, BBC etc). There is no specific error message, merely that the access request timed out and a suggestion that it may be to do with proxy. I have tried the following:

1. Other systems (W10 and ios) can access web sites using the same Sky router (therefore probably not a router problem)
2. I have sent and received emails using Outlook, so the broadband connection is working (probably not a Sky problem)
3. I have tried two different browsers (Firefox and Edge), no connection (not a browser problem)
4. I am using Windows Defender and have:
   1. Made sure that Firefox is in the list of allowed systems in its Firewall, no connection after a reboot
   2. Turned off the Firewall and tried again - no connection

My next step will be to re-install Windows, but has anyone got any other suggestions? Could it be some sort of virus (I have carried out a complete virus check using Defender) So - any suggestions?

 

how sure must i be to say this is the real community im living with?

Hi,

The issue description seems a bit unclear and I would like to have a better understanding before we start working on it. I would appreciate if you could help me with more information.

• 
  What is the exact issue that you are facing?
  
• 
  Do you receive any error message or error code?
  
• 
  What are you actually referring to when you say “how sure must i be to say this is the real community im living with”?
  

I would also suggest you to refer to the Microsoft Help Article given below.

https://support.microsoft.com/en-us/kb/555375



Please let us know the information in brief. We will be glad to assist you further.

 

How can I remove this virus remnant?

I was also going to suggest Autoruns.

Check to make sure it isn't attaching itself to explorer. It should be the 3rd thing listed in Autoruns, the listing for the Shell. It should just be Explorer.exe. If it is anything else, that might be your problem.