Windows 10: I'm "tangled up" in my Windows User profiles on my HP laptop, and somehow I've disabled I...

I think my laptop was hacked in 2022 so I purchased another laptop, registered it with my MS account a Gmail acct and all seemed to be fine for a month or so. Then I had signs of being hacked again so I created another Local Admin User with a different email account AOL, and I used that for a while,. THEN suddenly I can't use Task Mgr, install/uninstall applications, view/modify/etc Services. I can't Restore, Reset, Nothing.I can only login as the second admin user AOL email that I created, can't disable Windows Hello sign in Additional Security Features, can't reinstall, NORHING.What

:)

 

Deleting Windows 10 user account/profile

Hello,

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Are you login to an Administrator account?

Meanwhile, we suggest that you disable the said user account via Command Prompt. Refer to the steps below:

1. Right-click on Start button, select
Command Prompt (Admin).

2. On the Command Prompt window, type in net user and press
Enter.

3. A list of user profiles on your computer will appear, if you see the user account you wish to disable then you can type:

net user ExampleUserName /active:no (note the space between the end of the user name and the /) and press
Enter.

Note: Make sure that you have other accounts available to your computer with Administrator rights before performing this method.

We look forward to your response.

Regards.

 

Windows 10 can't load the user profile for a new user account

Hi Judy

Thank you for posting your query in Microsoft Community. .

I would suggest you to follow the method give below and check.

Method 1: I suggest you enter into safe mode and enable built-in administrator and check with the status of User profile service.

Step 1: Start computer in safe
mode.

• 
  Type Settings in the search box on the desktop, select
  Settings.
  
• 
  Here select Change pc settings and then
  General.
  
• 
  Scroll down to Advanced startup, click
  Restart now.
  
• 
  Click on Troubleshoot, Advanced options, and Startup Settings.
  
• 
  Click Restart, select Safe mode and then press
  Enter.
  

Step 2: Enable Built-in administrator.

• • 
    Press Windows + X key together on your desktop screen.
    
  • 
    Click on Command Prompt (admin) to open
    Command Prompt.
    
  • 
    Type the following command and hit Enter:
    

• 
  net user administrator /active: yes
  (Check for the spaces)
  

d. Now log off from the current user and try to login to the administrator account that is enabled.

Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done.



Method 2: Try to create a new user account (Microsoft account) and check if you are able to access the content from your computer

Create a user account

Manage user accounts in Windows - Microsoft Support

Note: Create a Microsoft account



Method 3: Check the status of User profile services.

Steps:

• Press Windows + R to open Run command, type
  Services.msc and press Enter.
• Search for User Profile Service, right click on it and
  start the service.
• Also, set the Startup type to
  Automatic.
• Now check if you are able to log-in.

Hope this information is helpful. Kindly update the status of the issue, we will be happy to help you.

 

User profile cannot be loaded.

Hi Annie,

Thank you for posting the query on Microsoft Community.

I understand the inconvenience caused to you with the user accounts on Windows 10.

Method 1: I suggest you enter into safe mode and enable built-in administrator and check with the status of User profile service.

Step 1: Start computer in safe
mode.

• 
  Type Settings in the search box on the desktop, select
  Settings.
  
• 
  Here select Change pc settings and then
  General.
  
• 
  Scroll down to Advanced startup, click
  Restart now.
  
• 
  Click on Troubleshoot, Advanced options, and Startup Settings.
  
• 
  Click Restart, select Safe mode and then press
  Enter.
  

Step 2: Enable Built-in administrator.

• • 
    Press Windows + X key together on your desktop screen.
    
  • 
    Click on Command Prompt (admin) to open
    Command Prompt.
    
  • 
    Type the following command and hit Enter:
    

• 
  net user administrator /active: yes
  (Check for the spaces)
  

d. Now log off from the current user and try to login to the administrator account that is enabled.

Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done.

Method 2: Try to create a new user account (Microsoft account) and check if you are able to access the content from your computer

Create a user account

Manage user accounts in Windows - Microsoft Support

Note: Create a Microsoft account

Method 3: Check the status of User profile services.

Steps:

• Press Windows + R to open Run command, type
  Services.msc and press Enter.
• Search for User Profile Service, right click on it and
  start the service.
• Also, set the Startup type to
  Automatic.
• Now check if you are able to log-in.

Please get back to us with updated status, we will be happy to assist you.