Windows 10: im trying to install the bigfishgames file to play a game i purchased but it will not work...

I just want to play a game from the gaming company BigFishGames but your thing keeps saying not verified when you have big fish games on the app store but not the game I want to play. If y'all could add the game The beast of Lycans isle id really appreciate it.

:)

 

Refund for a game I purchased

Hi,

We can assist you in troubleshooting the issue so you can play the game on your computer. To further isolate your concern, kindly provide the following information:

• What game are you trying to play?
• Are there any error messages when you tried to play the game?
• What is exactly happening to the game when you tried to launch it.

For issues with purchases and refund requests, we suggest that you contact Xbox Chat Support or request a call from them on this

link so they can review your purchase details.

Should you have any other queries, don't hesitate to contact us anytime.

 

Can't play pyramid solitaire game in Windows 10

Hi Lee,



Thank you for posting your query in Microsoft Community.



Please share this:

• 
  Are you playing the game online or offline?
  

I suggest you to try installing the game in compatibility mode and check:

Follow these steps to install the game in compatibility mode.

• 
  Download the game from the manufacturer’s website.
  
• 
  Right-click on the game setup file and click on
  ‘properties’.
  
• 
  Click on the ‘compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 10 from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.
  
  
  

Hope this helps. Feel free to get back to us for further queries. We will be happy to assist you.



Thanks and regards,

Jenith

 

Microsoft Causal Games Bingo errors when trying to make purchase in shop

We suggest playing the game using a different user account. This can help determine if this is due to a corrupted user data. Refer to Create
a local user or administrator account in Windows 10 for the steps. Download the game using the new account. Make sure to sign in to the Windows Store application using the same Microsoft account you've used to purchase the game.

If it works using the new account, this proves to be due to a corrupted user data. We suggest transferring your data to the new account. Here are the steps:

• Press Windows + X keys.
• Select File Explorer.
• Choose This PC and double-click Local Disk (C.
  
• Click Users.
• Copy all the folders inside the old user profile to the new user profile.
• Restart your device and sign in to the new user account.
• Check if you can see all the files you've copied. Your new user account should look like your old one. However, you'll need to change the desktop background.

Notify us with the results.