Windows 10: I'm trying to login into my OneDrive on my new PC but it is not happening

I'm trying to login into my OneDrive on my new PC but it is not happening. It just keeps loading

:)

 

Unable to login to OneDrive using new email address

Hi Chris,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to sign in to OneDrive using your new email address.



Please let us know:

• When you say, “I have updated to a new email address and updated Microsoft details” where exactly have you updated the details?
  
• Are you try to sign in to the OneDrive website or OneDrive Desktop app?
  

I would suggest you to refer the steps mentioned in the article
OneDrive shows "You're syncing a different account" error and see if that helps.



However, let me help to point you in the right direction for support related to OneDrive issues. We do have dedicated support team for OneDrive and you can get in touch with them for further assistance. Follow the below steps to contact the OneDrive
support team.



Sign in to OneDrive.com from any browser or Open OneDrive App, click the ‘?’ help icon on the top banner of the page and select
Email OneDrive support. Submit your question and follow the prompts to request support.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Unable To Login To OneDrive On Windows 10.

Hi,

Thank you for writing to Microsoft Community Forums.

I suggest you to login to Sign in to your Microsoft account with your Microsoft Account, which you are using to login
to OneDrive and check if you are able to login to Sign in to your Microsoft account.

If you are unable to login to Sign in to your Microsoft account, then follow the troubleshooting steps mentioned in
When you can't sign in to your Microsoft account and check if this helps.

If you are able to login to Sign in to your Microsoft account, then the issue might be with your OneDrive Account,
so try the below methods and check if this helps.

Method 1:
OneDrive Cached Credential.

1. Exit OneDrive > Go to Control Panel >
   User Accounts > Credential Manager.
2. Click on Windows Credentials on the right > Choose the down arrow to the right of
   OneDrive Cached Credential > Click on Edit > Enter your
   Microsoft Account (OneDrive) username and password.
3. Then, go to Start Menu and launch OneDrive and try to login and check if this helps.

Method 2:
Resetting OneDrive.

• Press Win + R keys to launch Run menu >
  Copy/paste the following command in the Run menu and hit
  Enter.
  
  %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
  
• Wait for a minute or so > The OneDrive icon will reappear in the notification area > If it does not appear then open
  Win + R to launch Run menu again > Copy/paste the following command in the Run menu and hit
  Enter.
  
  %localappdata%\Microsoft\OneDrive\onedrive.exe
  
• OneDrive icon will reappear in the notification, so try logging in to OneDrive and check if the issue persists.
  

If the issue still persists, then I suggest you to contact
OneDrive support for further assistance by following the below steps:

Login to OneDrive > Click the
? Help icon on the top banner of the page > Select
Email OneDrive support for the further assistance.

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.