Windows 10: I'm unable to shutdown my computer.

Hello, I have another issue with my computer, it restarts even if I click shutdown, there is no pending update, how can I fix it?

:)

 

M-Audio M-Track 2x2 Not Recognized by my computer.

Hi,



Thank you for writing to Microsoft Community Forums.



We appreciate the research and troubleshooting you have done, this issue could be from the software end or from the hardware itself.



Please try few of the troubleshooting below to further eliminate the root cause of the issue.

1. Try to connect the device with a different USB and check if that helps.
   
2. Connect the M-track to different computer and check if you still face the issue there, if the issue persists, it could be caused by hardware.
   

Method 1:

1. Press Windows + R key on your keyboard together, and type
   control printers.
   
2. You will see list of all the devices and printers connected to your computer.
   
3. Click on Add a device and follow the onscreen instruction and add your device.
   

Method 2:

1. Uninstall
   all the M-Track drivers from device manager.
   
2. Reboot the computer and check.
   

Method 3:



I suggest you login to the manufacturer site,
download the drivers for your registered device and
install it.



If you still face the issue, I suggest you to get in touch with the
manufacturer and get the hardware checked once.



Hope it helps.

Amit Sunar

Microsoft Community – Moderator

 

The computer shutdown itself restart?

Hi Tín,

A computer can shutdown based on the instructions given to its power settings. If you are using a laptop, there’s an option that when you are just closing a lid, it can shutdown your computer.
To ensure that we can provide the appropriate resolution to your concern, we’d like to ask you a few questions:

• What were the recent changes made on your computer before you experienced this issue?
• What troubleshooting steps have you done so far?
• What activity are you performing that may trigger to shutdown your computer?
• Can you provide us a screenshot of your power settings?
• Are you using a laptop or desktop computer?

We’re looking forward to your response.

 

Unable to boot the computer.

Hi Samid,

Thank you for posting your query on Microsoft Community.

Before we proceed, we would require more information to assist you further.

• 
  What is the make and model of your computer?
  

I suggest you check if you are able to boot into Windows Recovery Environment using installation media. Follow the steps provided below and check.

• • Insert the installation USB and boot Windows 10 from it.
  • In the ‘Windows setup’ page select the ‘language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and click on ‘next’.
  • Click on ‘Repair your computer’ and select ‘Troubleshoot’.

Check if you are able to boot to this window. If you are unable to boot to this window, I suggest you to contact the manufacturer and check.

Hope this information is helpful. Reply us with this information to assist you further.

Thank you.