Windows 10: I'm using fingerprint log-in on my windows 11 laptop but my pc opens even when I don't use...

Hi, so I've written above but let me tell more. My laptop unlocks itselfs even I don't use my fingerprint to unlock. This problem is going on for few months. Please help me.

:)

 

Log in using fingerprint

Hi Dinuka,

For us to properly isolate the issue with your fingerprint login, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you getting any error messages? If yes, what is the exact error message?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you update your device drivers. To do this, you may follow the steps in this
article to resolve it.

We look forward to your response.

 

Windows Hello Fingerprint issue

Hi Rajesh,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:

• When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
  
• What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
  
• Were you able to use the Windows Hello Fingerprint to login to Windows earlier?
  

Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:

1. On the login screen, click on Sign-in options.
   
2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.
   

Refer the screenshot below:









If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and click on
   Sign-in options on the left pane.
   
3. Now, click on Windows Hello Fingerprint and click on
   Remove.
   
4. Follow the on-screen instructions to remove the Fingerprint.
   
5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

windows 11 / Lenovo Thinkpad Cannot find Fingerprint scanner compatible with Windows Hello

Hi Jacques. I'm Greg, 10 years awarded Windows MVP and Volunteer Moderator, here to help you.

1) Try these fixes for "We couldn't find a fingerprint scanner compatible with Windows Hello:"



https://geekermag.com/fix-we-couldnt-find-a-fin...

https://windowsreport.com/fingerprint-sensor-no...

https://forums.lenovo.com/t5/Lenovo-IdeaPad-1xx...

https://techclassy.com/face-fingerprint-arenot-...

https://www.reddit.com/r/microsoft/comments/cts...



2) Try these fixes for Windows hello Fingerprint not working:



https://www.makeuseof.com/windows-hello-fingerp...

https://pureinfotech.com/enable-windows-hello-f...



3) Update your drivers from the PC maker's Support Downloads webpage for your exact model. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu.

If the drivers are not present or not working for Facial Recognition or Fingerprint then contact your PC manufacturer's Support.

4) Establish a Clean Boot to turn off Startup Freeloaders that can conflict and cause issues:

https://www.makeuseof.com/clean-boot-windows-11/

5) Run System File Checker/DISM in WIndows 11:

https://www.elevenforum.com/t/use-system-file-c...

6) If that doesn't fix it then you can do a Windows 11 Repair Upgrade which reinstalls Windows while saving your files and apps in place, brings it up to the latest version by the most stable method, takes about an hour and resolves most problems: https://www.elevenforum.com/t/repair-install-wi...

Feel free to ask back any questions. Please report back detailed results for each step, and each step in each link, so I know what else to suggest.

______________________________________________

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