Windows 10: im want to factory reset but after i reset it just ask me choose a layout keyboard and then...

i not good at machine so pls help me with image

:)

 

Stuck at "Choose Your Keyboard Layout" after factory resetting.

I factory reset one of my computers and it says to choose your keyboard layout but my mouse and keyboard cease to work when it comes up. I've tried restarting the PC but that somehow seems to undo the factory reset and I'm back to how it was before. How
do I get this to work? The computer has windows 10 by the way.

 

Trying to reset PC - Stuck on Choose Keyboard Layout screen


I'm trying to reset my PC to get out a temporary user profile I'm stuck on. Every time I start the reset process, I am sent to a frozen Choose Keyboard Layout screen. I can't use my mouse or touchscreen to choose a layout. Can anyone please help me with this?

 

Computer reset (Win 10) It gets me to the screen that asks me to choose my keyboard layout, but then my mouse and keyboard will not work to allow me to choose

Hello Jen,

We realize the inconvenience you are experiencing with mouse and keyboard not working on
choose my keyboard layout screen. We will certainly help you.

• How exactly are you performing reset of the PC?
• Are you referring to reset or reinstalling of Windows 10 on your system?

Kindly follow the link below and refer to the section Reset your PC
and follow the steps below on how to reset pc with in Windows and check if it helps. Resetting lets you choose whether to keep your files or remove them, and then reinstalls Windows. :

Recovery options in Windows 10

Let us know the result. We will be happy to assist you further.

Thank you.