Windows 10: Image / audio lag, poor sound quality

Hello, I have a new Acer Swift 3 SF314-42 AMD Ryzen 7 4700U, 8GB, 512GB SSD, running Windows 11. On 2 occasions now - both times when streaming on Netflix - the screen has frozen, audio continued and then computer crashed, leaving only the option to power off/ on again.On restarting the audio / visual lag has continued - on Netflix and on other sites such as BBC I Player / Disney + etc. Also sound quality poor, crackly. Have tried to trouble shoot audio, checked / updated audio drivers, sound settings etc. No success. Resolved issue last week by factory re-setting the laptop - all seemed ok

:)

 

Poor audio quality from Bluetooth headphones

Hello Caleb,



Thank you for writing to Microsoft Community Forums.

1. Since when are you facing this issue?
   
2. Are you aware of any changes being made on the PC?
   
3. What is the make and model of the PC?
   

I suggest you to follow the steps mentioned below and check if that helps.



Method 1:



Run the troubleshooter for Bluetooth.

1. Go to Settings > Updates & Security > Troubleshoot.
   
2. Under Find and fix other problems click on
   Bluetooth.
   
3. Follow the instructions on the troubleshooter.
   

Method 2:



Try updating the Bluetooth drivers. Refer the article to

update drivers in Windows 10.



Also, you can refer the article by Bose on
poor sound quality from a Bluetooth device and

optimizing audio.



Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Poor audio quality after upgrading to Windows 10

Hi Eugene,

As you are facing issues with sound quality after upgrading to Windows 10, do not worry we will help you with this issue.

Provide us additional information to assist you better:

• What is the make and model of your computer?
• Are you referring to sound quality from the computer/ speakers/ headphones?
• Have you installed all the pending updates and drivers updates after upgrading to Windows 10?
• What are the troubleshooting steps you have tried to resolve the issue?

This issue might have occurred due to outdated/ corrupted audio drivers. Let us try the below troubleshooting steps if not yet tried and check if it helps.

Method 1: I suggest you to run the Audio troubleshooter and check if it helps.

try the audio troubleshooter.

Method 2: I suggest you to change the properties of Windows Audio services and check if it helps.

Steps:

• 
  Click Start, type
  Services.msc in the Start Search box.
  
• 
  Scroll down the list of services, right-click
  Windows Audio and select Start.
  
• 
  Select Properties for
  Windows Audio and set its Startup Type to
  Automatic.
  

If the Windows Audio service does not start and you get the error
Error 1068: The dependency service or group failed to start, then make sure that the following services are started and their
Startup Type is set to Automatic.

Method 3: I recommend you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Hope it helps. Try the above and update us the status of accessing sound after upgrading to Windows 10 for further assistance.

Thank you.

 

Poor Sound quality

Howdy - Windows Audio quality guy here.

Hmm... Dell's support site doesn't list an Inspiron 12 3452.
http://www.dell.com/support/home/us/en/19/Products/laptop/inspiron_laptop

The closest I see is an Inspiron 15 3542, with a Realtek ALC3223 HD Audio driver.

http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15-3542-laptop/drivers/advanced

If I remember correctly, the Realtek audio drivers are also on Windows Update. Can you try these audio troubleshooting tips?

http://blogs.technet.com/b/mediaq/archive/2015/07/30/windows_2d00_10_2d00_audio_2d00_troubleshooting_2d00_tips.aspx

If that still doesn't work, can you do Start | DxDiag | Save All Information and send me the resulting DxDiag.txt file?

Email to (mediaq at microsoft dot com)

For my own sanity, include a link back to this thread:
http://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/poor-sound-quality/d26f07de-576e-492b-aeb7-4b713632135f