Windows 10: IMAGES PHOTOS ETC OPEN FOR A SECOND AND CLOSE USED TROUBLESHOOTER NOT VERY TECHNICAL USER...

Help would be appreciated started playing up after doing a scan

:)

 

Is the Photos App completely broken? It opens but crashes after 5 seconds.

There were so many errors in the system I just wiped everything and did a clean install. However, the Photos app still crashes immediately after opening it. I tried all the steps listed above and the problem persists. Creating a new user and doing a clean
boot have no effect. The SFC scan reports no errors now, which is good, but the Photos app will not work despite trying everything that has been suggested. Also, the Troubleshooter for Windows Apps found no problems. Which is amusing, since there clearly is
one.

To recap, despite trying all methods listed above, including a clean install to clear everything and make sure I have all current updates...Photos does not work.

I'd really like to hear a suggestion as to what to do next.

 

UNABLE TO OPEN IMAGES AND VIDEOS

Hi,

Have you tried performing the troubleshooting steps listed in the article given by
Robert Caw? It was posted above.

As a workaround, you may try these steps:

• Right-click the photo or video.
• You'll see a pop-up box, choose Open With.
• Then choose Paint or Photos to open an image.
  
  (There are also options to open videos when you click Open With.)

We look forward to your response.

 

Windows photos app not working - images not opening

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are having difficulties in accessing Photos app. We appreciate your time and effort in troubleshooting the issue. In order to get clarity and to assist you accordingly, please reply with the answers
to the questions below:

• What is the Version and Build of Windows 10 installed on the PC? (Type
  winver in Windows search/Run command)
• What is the version of Photo app installed?
• What is the size and format of the pictures?
• Are these pictures stored/saved locally on the PC?

We would suggest you to create a new user account with administrative rights. Creating a new user account will not remove any data, app or settings from your current user account, this is just a troubleshooting steps to eliminate
the possibility of user profile corruption. Refer this article to create
a local user or administrator account in Windows 10



If the issue is not occurring in the new user account, then we would suggest you to perform the steps as mentioned in this article:
Fix a corrupted user profile in Windows



Let us know the results. If the issue persists, we will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator