Windows 10: important

i downloaded an optional update called Kensington - Mouse - 2.1.3.99 and now sometimes my mouse just stop working and i have to close and open it again need help

:)

 

Importing photos

Hi Susie,

Is the phone not recognized or is it not importing the pictures automatically?

Is Nokia PC suite installed in your PC? Is that not recognizing the phone as well?

I would suggest you to open device manager and check if the device is listed in the device manager. Right click on the start button and click on Device manager. Check if the device is listed there . If it is listed, right click on the entry and click update
driver. If the device is not listed, check if the device is listed under other categories. I would also suggest you to click on the 'View' menu button and click on "show hidden devices' and check if you find any entries related to your phone. Try these steps
and let us know the results for further assistance.

 

Unable to import photos

Hi Georgio,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

• How are you trying to import photos?
• Are you getting any error message?

You may follow the steps provided below and check if it helps to resolve the issue

Windows 10 has a built-in troubleshooter to check and fix issues with Devices. I would suggest you to run this troubleshooter to check if the issue is with your hardware and devices.

Refer these steps:

• Press Windows key +X, select Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Hardware and devices troubleshooter
  

I suggest you to refer the link below and check if it helps

Import photos and videos in Windows 8.1

It applies to Windows 10 also.



Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you

 

Unable to import favorites from Interner Explorer to edge in windows 10

Hi,



Thank you for posting the query on Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

Step1: Check Favorites folder in User profile.

• 
  Open C: Drive.
  
• 
  Select User.
  
• 
  Select user profile.
  
• 
  Click on Favorites.
  
• 
  If you’re able to see the favorites list, then you will be able to import the Favorites from there.
  

Step 2: Import Favorites from folder or from browser.

• 
  Open the Microsoft EDGE browser.
  
• 
  Click on Favorites.
  
• 
  Select Favorites settings.
  
• 
  Click on Import.
  

Hope this information is helpful. Please do let us know if you need further assistance with Windows, we’ll be glad to assist you.