Windows 10: Impossible to connect to microsoft store because of window hello nip.

Hi, I can't currently access microsoft store because of the window hello nip. I never had it before and now when I try to put one they say that my organisation doesn't have the ressource while its a personal account. I even search the internet were the solution was to remove the ngc document, that I didn't have on my computer. So I don't know why is like that, is there a solution or should i just burn my pc ?

:)

 

Microsoft Store is not working

Hi,

Thank you for responding.

Do let us know the exact issue you are facing in accessing the Windows Store?

Have you tried to reset the Windows Store as stated in the above response?

If the issue still persists after deploying the above troubleshooting steps, try the below and check if it helps.

Step 1: I suggest you to run Windows Store Apps Troubleshooter
and check.

Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

1. Press
Windows + X keys from the keyboard, click on Control Panel.

2. In the
Control Panel window, select Category and then select
Large icons.

3. Click on
Troubleshooting.

4. Click
View all and then click Windows Store Apps.

5. Click
Next and follow on-screen instructions.

Step 2: I suggest you to install all the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

• • • 
      

Hope it helps. Reply to the post with an updated status of this for further assistance, we will be happy to help you.

 

Microsoft Store free apps

Hello,

Corrupted system files can cause issues when downloading applications from the Microsoft Store. However, for us to provide you the most appropriate assistance, can you provide us the exact error message that you're getting?

As an initial troubleshooting step, we suggest that you reset the Microsoft Store cache and try to download applications again. Check out the steps below:

• 
  Press Windows + R keys to open the run command box.
  
• 
  Type WSReset, then try launching Microsoft Store and sign in.
  
• 
  Once done, try to download applications.
  

We'll wait for any updates to assist you further.

 

Impossible to "Get the game" in Microsoft Store

Thanks for following up, Angela. As a first troubleshooting step, let's try clearing the Windows Store cache by using
WSReset.exe. This is a troubleshooting tool designed to reset the Windows Store without changing account settings or deleting installed apps. I've listed the steps on how to clear the Windows Store cache below for reference:

• Type WSReset.exe on the windows search bar.
• Left click on the result, and select Run as administrator.
• Wait until the Windows Store finish loading. Close and relaunch.

Once done, try downloading the game again and see if it makes any difference.

Let us know the outcome so we could provide further assistance, as needed.