Windows 10: Improper Device Driver HID Assigned to USB Device

I am writing to seek assistance with a driver issue on my Windows 11 Home version 23H2 system involving the USB-C connected mobile payment card reader. The device is incorrectly recognized by Windows as a Human Interface Device HID, which prevents it from functioning properly with my payment processing software. Despite numerous attempts to resolve this issue, Windows continues to default to the HID driver, and I am unable to install the correct driver for the device.Issue Summaryevice: BBPOS CHB30 card readerOperating System: Windows 11 Home, version 23H2Problem: Windows automatically i

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Problem with HID (Human Interface Device) Drivers Missing

Hi,

It doesn't need to have two USB Input HID Driver, only one would work fine.

To check for possible cause of the issue, we suggest that you run Hardware and Devices troubleshooter. To do so, follow the steps below:

• Press Windows key. 
• Type Troubleshooting. 
• Click Hardware and Sound. 
  
• Click Hardware and Devices. 
• Follow the on-screen instructions. 

If the issue still persists, uninstall and reinstall the driver.

Let us know how it goes.

 

HID-compliant mouse. Device Status:This device cannot start. (Code 10)

Have you tried updating the driver for the HID-compliant mouse?

Follow these steps on how to update the driver:

To do this, follow these steps:

• In Device Manager, click the Driver tab in the device's Properties dialog box.
• Click Update Driver to start the Hardware Update Wizard.
• Follow the instructions to update the driver.

If that does not work, we suggest you contact the manufacturer of your laptop directly and ask for updated drivers for Windows 10.

Regards.

 

HID KB and mouse Devices

Do you use a KVM switch?
It's quite normal to have multiple HIDs under Windows...

A human interface device or HID is a type of computer device that interacts directly with, and most often takes input from, humans and may deliver output to humans.

USB Ports will also add to that list, even if currently unused.

Plugging in and removing devices such as your iPod, iPhone, Camera, and external HDD, etc. Or moving your keyboard/mouse from one port to another, etc. Perhaps you plug the device into USB port 1, then next time USB port 2, etc. You find they get created and merely stick around afterwards. However, they don't affect the system and should be left there. Most are there for future functions to work and be accessed faster for the same driver.