Windows 10: In-built camera displaying blank screen despite camera indicator is on along with "Camera...

Hi All,


My in-built camera was working properly until Jan. Now when I try to use the camera it shows a blank screen.


[COLOR=rgba215, 57, 0, 1]IMPORTANT:[/COLOR] [COLOR=rgba215, 57, 0, 1]I learned I need to use the camera I installed the Irium webcam application to use the phone camera wirelessly for pc. I tried on skype call and selected the Irium Camera which worked but then again I tried to switch to an HD User Facing camera in-built which worked like sudden magic and worked even after several restarts. But few days after again when I try to use the camera the same blank screen is displayed.[/COLOR]


Scenario:

When I try to use Zoom, Skype, or try to open the Microsoft Camera app, [COLOR=rgba215, 57, 0, 1]the camera indicator turns on, along with displaying "Camera On" notification but it displays a blank screen. [/COLOR]


Technology Involved:

Microsoft Camera App, Skype, Zoom, Google Chrome Tried with all these applications.


Result:

The camera displays a blank screen. In another case whenever I try to capture a photo using Microsoft Camera App with the same scenario it will display the following error message below with screenshot.


"Something went wrong. Try restarting your device. If you need it, here's the error code: 0xA00F4292<PhotoCaptureStartTimeout>"





Environment Details:


System Information:

System ManufacturerAcer
System ModelPredator PH315-53
System Typex64-based PC

OS Information:

OS NameMicrosoft Windows 10 Home Single Language
Version10.0.19042 Build 19042
OS Version 20H2
OS Build19042.870

Driver Details Camera: HD User Facing

Driver Name HD User Facingusbvideo.inf
Driver Provider Microsoft
Driver version10.0.19041.488

First One - Device Deleted:

Device USB\VID_0408&PID_A061&MI_00\6&202C6066&0&0000 was deleted.

Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}


Second One - Device Configured usbvideo.inf

Device USB\VID_0408&PID_A061&MI_00\6&202c6066&0&0000 was configured.

Driver Name: usbvideo.inf

Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}

Driver Date: 06/21/2006

Driver Version: 10.0.19041.488

Driver Provider: Microsoft

Driver Section: USBVideo.NT

Driver Rank: 0xFF2002

Matching Device Id: USB\Class_0e

Outranked Drivers:

Device Updated: false

Parent Device: USB\VID_0408&PID_A061\5&37542209&0&5


Third One - Device Started usbvideo.inf

Device USB\VID_0408&PID_A061&MI_00\6&202c6066&0&0000 was started.

Driver Name: usbvideo.inf

Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}

Service: usbvideo

Lower Filters: WdmCompanionFilter

Upper Filters:


Fourth One - Device Configured usbvideo.inf

Device USB\VID_0408&PID_A061&MI_00\6&202c6066&0&0000 was configured.

Driver Name: usbvideo.inf

Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}

Driver Date: 06/21/2006

Driver Version: 10.0.19041.488

Driver Provider: Microsoft

Driver Section: USBVideo.NT

Driver Rank: 0xFF2002

Matching Device Id: USB\Class_0e

Outranked Drivers:

Device Updated: true

Parent Device: USB\VID_0408&PID_A061\5&37542209&0&5


Fifth One - Device Started usbvideo.inf

Device USB\VID_0408&PID_A061&MI_00\6&202c6066&0&0000 was started.

Driver Name: usbvideo.inf

Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}

Service: usbvideo

Lower Filters: WdmCompanionFilter

Upper Filters:




Things I've Tried:

1. Tried restarting the PC.
2. Updating windows.
3. Resetting windows several times.
4. Updating camera driver Already on the latest version.
5. Reinstalling the laptop camera.
6. Roll Back Driver Option disabled.
7. Checked antivirus software.
8. Checked camera privacy settings.
9. Checked camera permission.

Screenshots:

Window Camera App - It shows the camera indicator is on and green and shows black screen.





Unfortunately I am not well versed in such technical issues to understand them on my own. I would approciate some help on this.


Thanks

:)

 

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