Windows 10: In my profile device is available but when I select get recovery keys I'm getting a try a...

I am getting a try a different URL message when trying to access my recovery key from my device on my profile.

:)

 

How to get protection recovery key

Hi Ravi_ 165,



Thank you for posting your query. Windows phones will require the recovery key when the reset protection is enabled on the device. When you’ve enabled it, you will be receiving a "Welcome to Reset Protection" confirmation sent to the email
address associated with your Microsoft account. You can try to check your email and see if the recovery key is still available from there.



If in any case that the recovery key is not available from your email, then kindly follow these steps on how to get a recovery key:

1. Go to account.microsoft.com/devices. (Kindly use your Microsoft account associated to your Windows phone.)
2. Check the information under your Windows phone, then click Get recovery key.
3. Tap the check box for “I’m ready to get a recovery key”.
4. Then, click Get key.

You can also get the recovery key by turning off the Reset Protection online. To do this, kindly follow these steps:

1. Go to account.microsoft.com/devices. (Kindly use your Microsoft account associated to your Windows phone.)
2. Next to the phone you no longer own, select Remove phone.
3. Select the I'm ready to remove my phone check box, note the recovery key, and then select
   Remove. The recovery key will display on the page and will also be emailed to you.
4. When you're certain that you have your recovery key saved, select the
   I've kept a copy of the recovery key check box, and then select
   Okay.

After you turn off the Reset Protection, then your phone is no longer listed on
account.microsoft.com/devices, and you can remove Reset Protection during phone set up using the
Disable using recovery key option.



For more information, you can visit Protect my phone.

If you think this was useful or resolve your query, feel free to "mark it as answer" to help those who are facing the same problem/question.



If you have additional questions, or if the issue persists after the troubleshooting steps above, please let us know by replying to this thread. This way, we will get notified and respond back to you as soon as we can.



Many thanks.

 

How to get reset protection recovery key

Hi
LeandroSpagnol

Most USA phones do not work in Europe.... Diferent Systems.

The reset protection Key in that case is associated to the Microsoft Account of the first owner. The reset protection is a system to make sure that one cannot reset a phone that belongs to someone else and use it. The reset protection is only activated when
the phone is used, and a Microsoft Account is associated to the device.

When a phone is moved from one person to another a few steps have to be made to make sure that the other person can use it. Here they are:

1. Go to account.microsoft.com/devices;
2. Next to the phone you no longer own, select Remove phone.
3. Select the I'm ready to remove my phone check box, note the recovery key, and then select Remove. The recovery key will display on the page and will also be emailed to you.
4. When you're certain that you have your recovery key saved, select the I've kept a copy of the recovery key check box, and then select Okay.
5. Forward the recovery key email to your phone recipient.
   

Your phone is no longer listed on account.microsoft.com/devices, and the recipient can remove Reset Protection during phone set up using the Disable using recovery key option.

Tell the person you purchased the phone from to do that in order that you can use that phone.

 

Error: No work available to process

Hmm. Either it's put out errors and WCG is limiting the work units available, or the project list may not be set to supply other WU when one runs out. (if the problem lies here and not on your end)

On the options to your left, if you go into Results Status, select the computer from Device Name and then look through results see if either they were returned late, errors or any other kind of issue that would stop the servers supplying WU from that perspective.

If there are no errors then it's maybe down to your project list. So selecting Device Manager from the left menu and then clicking on the profile assigned to that computer and make sure that it's assigned to receive WU for other projects if they run out.

At least those steps will rule out problems from the WCG end.