Windows 10: In Realtek Audio Console why doesn't the option to select Headphones with Microphone pop up?

I have been trying to fix my new headset for the past month, but sadly no luck yet, so that's why I'm here. The issue is that whenever I plug in the headset into my laptop Jack the microphone doesn't work, but the audio does. I've tried putting my microphone jack in separately but it didn't work neither, I think it's because the laptop thinks it's an audio jack or something. I've been searching for tutorials on Youtube on how to fix it, and there was one video where it told me to go to the Realtek Audio Console and so I did, but whenever I go into the Device Advanced Settings it only shows A

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Realtek Audio Console Allows Me to Customize Input Plug as Headphone and Microphone, But Not Both

I'm using a custom build with a Micro-Star International Z370-A Pro motherboard with Realtek HD Audio with the ALC892 Codec. The case I have (Apevia X Hermes) features two HD audio ports on the front that I can customize via the Realtek Audio Console. Both
of these front ports can function as any input/output--including microphone and headphone; each function works as intended, however I can't get the program to dedicate one port as headphone and microphone simultaneously, like a headset. I attached an image
of what the listed inputs look like on my UI. If both input and output functions work independently on both front panel jacks, is it possible to use a headset in one of them? I'm using Realtek Audio Driver 6.0.1.8412 and the Realtek Audio Console UI version
is 1.8.204.0. Reinstalling these drivers didn't seem to work and Device Manager tells me these are the most recent ones.

Image of the UI listing options for audio device:

 

Realtek Audio Console Allows Me to Customize Input Plug as Headphone and Microphone, But Not Both

 

Realtek Audio Console not working upon pop up selection

Hi Hosea and thanks for reaching out. My name is Joseph. I'm an independent advisor. I'll be happy to help you out today.

I would suggest you refer to the below steps and check if it helps to resolve the issue.

Step 1. Uninstall Realtek Audio Console.

1. Press the Start Menu and type in Settings and press enter.

2. Navigate to Apps > Apps & features.

3. Scroll down and search for Realtek Audio Console and uninstall.

Step 2. Download & install the Realtek Audio Console.

https://www.microsoft.com/en-us/p/realtek-audio...

Step 3. Enable Jack detection when device is plugged in

1. Open Realtek Audio Console.

2. Navigate to 'Device advanced settings'.

3. Toggle on 'Enable Jack detection when device is plugged in'.

4. Restart your computer, and when it boots up, check to see whether or not the problem has been resolved.

I hope this helps. Feel free to ask back any questions and let me know how it goes.

Thank you!