Windows 10: In windows 11 enterprise edition, I have events 103 AESMService: Platform Services...

I'm running an hp all-in-one and am getting event id 103, AESMService: Platform Services initialization failed due to DAL error. I believe I have followed all the usual steps to resolve to no avail., including:sfc /scannowDISM /Online /Cleanup-Image /RestoreHealth chkdsk I still have the same error this morning,<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">- <System> <Provider Name="AESMService" Guid="{ce6e83d3-a7d9-4a91-96e0-e018ad574610}" /> <EventID>103</EventID> <Version>0&l

:)

 

Solution for reviewing Service Start/Stop events in Windows 11

Thanks for the suggestions.

1. Unfortunately, there is no option for Service Control Manager under Applications and Services Logs >Microsoft -> Windows on Windows 11
   
2. WPR may assist with this
   
3. As mentioned in my post, there are no events in the event logs. This suggestion was not helpful.
   
4. This would be a viable solution if the client had Active Directory or an RMM tool to deploy this to all their endpoints. Unfortunately, they have neither of these solutions.
   
5. I will look into this.
   

Regards,

 

Windows 10 – Intel SGX AESM Platform Services initialization fails due to DAL error on XPS 15 9570

When I run the “CyberLink Ultra HD Blu-ray Advisor” vs. 2.0.3201.0 I receive error # 21205: “The required Intel SGX … wasn’t started.” This renders Ultra HD Blu-ray discs unplayable.

I have a Dell XPS 15 9570 (2018) notebook computer with a 59 Hz UHD IPS @ 3840 x 2160 monitor, BIOS 1.15.0 dated 25Dec2019, released 14Jan2020, 32GB DDR4.

The CPU is an 8th gen. Intel Core i7 8750H @ 2.20+ GHz, Coffee Lake chipset, Intel UHD Graphics 630 [driver vs. 25.20.100.7262].

The machine is also equipped with an Nvidia GeForce GTX 1050 Ti with Max-Q board, but Intel is the default GPU.

OS: Windows 10 10.0.18362.628 (18362.19h1_release.190318-1202)

[I gather that this = the May 2019 Update, “Version 1903”]

Intel SGX is enabled in the BIOS and set to allocate 128 MB
(I notice in the Task Manager that the Intel SGX Application Enclave Services Manager is using between 0.3 MB & 2.5 MB depending on when I look). [No running process has allocated to itself 128 MB of RAM (although arguably SGX RAM isn’t listed here).]


The Windows Device Manager, under “System devices” lists the 'Intel Software Guard Extensions Device' (driver 2.5.100.2 dated 9/19/2019) – there are no flags; the device is working properly.

Prior to an Intel driver update, the “Intel SGX Application Enclave Service (AESM)” was shown to be running.

Currently, the “Intel SGX AESM” service is listed as running.

According to the Event Viewer’s SGX/Diagnostic informational entries, the AESM Service PSW vs. is 2.5.101.3 (this is Intel’s latest release, dated 11/22/2019).

SERVICE STATUS – On this notebook, it occurred exactly ONCE (out of 1,758 events) in the Event Viewer, SGX/Admin event log that a “Critical” error happened described
as “AESMService: SGX is Disabled at AESM Service startup”. Since this only happened once, I don’t see it as highly significant.

However, there are frequent “Warning”s to the effect that “AESMService: Platform Services initialization failed due to DAL
error”. {DAL = Dynamic Application Loader
(the DAL HIS is installed by the Intel Management Engine installer)}Most
log entries say, “AESMService: Platform Services initializing”
OR “AESM Service started”.
Unfortunately, it appears to be the case that the most recent entryin the event list is
typically an initialization failure warning …
so I seem to be perpetually in a non-operative state, even though the service is listed as running,

ACTIONS – I went to the BIOS and disabled SGX, restarted, tested, went back to the BIOS, re-enabled SGX, retested, all to no avail.

I keep my system updated and nothing appears to be amiss with the Intel Management Engine. Nevertheless, I downloaded and did a repair installation of Dell’s package “Intel Management Engine Components Installer” vs. 1932.12.0.1298 (A04) dated 9Aug19.
The “CyberLink Ultra HD Blu-ray Advisor” still fails with error # 21205 and I still get
“AESMService: Platform Services initialization failed due to DAL error”
events.

As this point, I am aware of no additional steps I can take. I would have expected that by 2018 issues with Intel SGX (and DAL HIS) would have been sorted.

I notice from the forum that when Windows 10 build 17083 was released, suddenly SGX was no longer operable for many users. Naturally, I wonder if my problem is a Windows issue as well.

I purchased this painfully top-dollar Microsoft-based Ultra HD notebook with every expectation that I would be able to play Ultra HD video on it, but I am stymied.

What should I do now?

 

Microsoft to Hold a Big Windows Event in Late-September

http://www.pcadvisor.co.uk/new-prod...ice-features-threshold-uk-30-september-event/

some more rumors backing the 2015 release....