Windows 10: Inbox Empty Windows Fax and Scan

Hi,
When I open Windows Fax and Scan there is a Welcome Letter and that's it. Under Setup>Advanced>Current Location, I can locate the folder. The inbox has all my faxes in it. Why do the not show in WFS?

:)

 

After a windows 10 update, all my faxes are gone and I cannot receive faxes. USB Modem is working properly.

My Inbox is empty and although the modem is working properly (USB Modem) I cannot receive faxes. The message at Windows Fax and Scan says I need to set up an account. I've had one on this computer for over 3 years. Where has my Inbox full of faxes gone
and why can't I receive faxes?

 

Windows Fax & Scan files not visible after upgrade

Performed the upgrade to Win 10 and everything seemed to go well but when I opened Windows Fax & Scan, all of my past documents are not listed (inbox/ sent / etc. are empty)!

Suggestions as to where these files are now located???

 

While I don't have proof of this I think something happens if you move your documents. There maybe other reasons for this but as I moved my files, using the Window processes I think something brakes. So here goes, yours scenario maybe really different.

When you went down the Settings, Advance, Current Location you likely saw your files were in C;\programdata\microsoft\windowsnt\msfax. Now if you look at your "Documents" you likely see a folder called "Fax". Inside that Inbox there is likely just the Welcome fax. I suspect that there is a Windows' Link or Junction point, when it comes out of the box, that steers your requests from the Documents\fax\inbox to the Programdata location. If moved I think the logicmay become corrupted. I moved mine and then moved it back. Maybe it is the move back.

Anyway if you go through your documents, into the fax folder and then place a new tif file in the inbox you can start Windows Fax and see if the new fax (tif) appears. If so, I think the link / junction has been corrupted and it can't see the inbox down the programdata path. Same for Sentitems.

Again, yours could be totally different and I may have caused my issue my moving the location and then resetting it.

 

Hi Ken,
Thanks for the response. I believe you are correct about the Link / Junction being corrupted. I finally got the Inbox to populate by running WFS as Administrator. However it is pulling the faxes from C:\Documents\Fax instead of C:\Programdata\Microsoft\WindowsNT\Msfax as shown in Settings> Advanced. A new fax came in today but doesn't show in the inbox. It is stored under C:\Programdata\Microsoft\WindowsNT\Msfax\Inbox. I copied the fax over to C:\Documents\Fax to see if it would show up. It didn't. Still trying to figure this out.
Thanks

Ron

 

Not exactly sure of what will happen so make a backup if you try this.

Have you tried moving the Fax folder. You know when you go down through Setting, Advance etc to see location, there is a move. You might be able to move it to Documents.

Also do a restore point.

What I would hate to see is a pointer pointing to Programdata and then you creating a move which points back to Documents. Round and round we go.

 

Yeah, I tried that. When I move it to Documents, which is where WFS is actually pulling from, the Inbox is blank. There has to be a way to fix this link.

 

or create a new one. Kari has a tutorial on links, junction points in the tutorial section that you may want to review.

 

Do you have a link to Kari's tutorial?

 

Seems i Got my forums wrong. It was in SevenForums.
MKLINK – Create and Use Links in Windows - Windows 7 Help Forums

 

Thanks. I will take a look.

 

Does this look right to you?
mklink /j C:\ Documents/Fax/ C:\ ProgramData/Microsoft/WindowsNT/MSFAX

 

on the surface, no. slashes all go the same way. (and you have space before documents and a space before Programdata)

I'm not sure why yours isn't working. From your command you are saying when I look in documents\fax I want to see into the Programdata folder. (left out all the detail folders). You tested and Windows fax is looking only as far as your documents, fax folder, right. You put a tif file into the inbox on documents\fax\inbox and you can see that document in windows fax.

I'm not sure if you shouldn't create two lower levels links, one for inbox and one for sentitems. I have not done this "fax fix"

Now the safety speech. Create a restore point and consider making and understanding a Macrium Reflect image including its boot cd. When things go horribly wrong we need to have plan b and maybe even a plan c. Also back up contents of folders involved so if Window helps and deletes contents you can replace.

Good luck. Not throwing you to wolves, just haven't experimented.

 

I found that all I had to do was to Share Documents with Full Permissions to correct the problem. Thank you for your time and input.
I appreciate it.