Windows 10: Incoming emails with media player attachments will not open

incoming emails with media player attachments will not open * Moved from Community Center* Original title: inbox mail with attachments

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will not open attachment in an email

Hi Dave,

There are some factors that we need to consider regarding your concern about opening email attachments. To properly diagnose this issue, we would like to know more about the issue by asking the following questions below:

• How do you access your Email?
• If you are using a browser, have you tried using a different browser?
• Have you also tried to clear the cache and cookies of your browsers?
• What is the last action taken before this issue happens?

If you are using an Outlook application to open emails, we suggest that you follow the steps provided in this

article. You can follow the steps provided in the issue #1.

Let us know the result if you need further assistance.

 

email attachments

Hello Allan,

To attach a document file on an email, you can follow the step given below:

For Windows 10 Mobile:

• Launch to File Explorer app.
• Press and hold the file that you need to attach on the email, and select
  Share button.
• Select Outlook Mail on the suggested applications.

For Windows Phone 8.1:

• Download and install
  Files app.
• Launch Files app.
• Tap and hold the document that you need to attach on the email, and select
  Share button.
• Select the Mail app on the suggested applications.

Feel free to post back if you have other queries.

 

Media player

Hi,

For us to isolate the issue further, we’d like to know the following:

• What is the version of your Windows Media Player?
• Did you get any error message? If yes, kindly specify.

In the meantime, I would suggest you to uninstall and reinstall the
Windows Media player. Here are the steps how to:

• Press Win button + R on your keyboard.
• In the text box, type Control.
• On the left pane, click Turn Windows features on or off option to see Windows Features window.
• Expand Media Feature list, then uncheck Windows Media Player box. It will give a prompt message;
  this will also turn of Windows Media Center click yes as you will need
  to reinstall it after.
• Reboot PC.
• You need to reinstall Windows Media Player. Open Windows Features, tick the Windows Media Player and Windows Media Center, then install it from there.

Let us know how it goes.