Windows 10: Incorrect BitLocker recovery

Hello! So my Lenovo Thinkpad had a faulty motherboard which I sent off to get it replaced and I have just got it back! All good, but it was asking for BitLocker recovery key- I followed the steps to get it and the key I had was invalid (the Laptop ID was the same but the Key ID was different). I genuinely don't care about losing my files, I have them backed up but it won't even let me on to the computer! I then thought it may need Windows 10 reactivated but I have misplaced the product key as it came with the laptop. I am at a loss and just want my laptop back.

:)

 

bitlocker recovery key

Hi Singh,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
4. Are you using Windows 10 Home or Windows 10 Professional?

Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.

 

recovery bitlocker blue screen

Hi Rick,

Please follow the suggestions below and check if you are able to boot to your desktop.

• Places to look for your BitLocker key:
  • On a printout you saved. Look in places you keep important papers.
    
  • Saved on a USB flash drive. Plug the USB flash drive into your locked PC and follow the instructions. If you saved the key as a text file on the flash drive, use a different computer to read the text file.
  • In your Microsoft account. To get your recovery key, go to
    BitLocker Recovery Keys.

• Or ask someone for help:
  • Ask someone with administrator privileges on the same PC to unlock it with their key.
  • If your PC is connected to a domain (usually a work or school computer), ask a system administrator for your recovery key

Hope this helps in resolving the bitlocker recovery keys. Keep us posted on the bitlocker recovery key issues. We are happy to help!

 

BitLocker on Surface Pro 3 not working correctly

Hi JulianSchubert,

Thank you for posting your question in the Microsoft Community

TPM will lock itself out after a few incorrect authentication attempts. These could be due to incorrect PIN entry for BitLocker or incorrect PIN entry for TPM virtual smartcard PIN. For TPM version 1.2, the lockout behavior depends
on individual TPM manufacturer. For TPM 2.0, the specification states that the TPM will enter lockout after 32 incorrect attempts.

To terminate this BitLocker recovery loop, you need to suspend BitLocker within WinRE, I suggest you to follow the below steps.

Step 1:

1. Choose the “Skip this drive” link at the bottom of the page where you are asked to enter the recovery key. You should be presented with a menu that will let you get to a command prompt (The sequence is Advanced
   options -> Troubleshoot -> Advanced options -> Command prompt).
   
2. Once you have a command prompt,
   use the following command to check the BitLocker status of the C: drive:
   manage-bde -status c:
   
3. If the status is returned as locked, you’ll need to use the following command to unlock it using your recovery password:
   manage-bde -unlock c: -rp <your 48-digit recovery password>
   
4. Once the drive is unlocked you'll need to use the following command to suspend protection:
   manage-bde -protectors -disable c:
   
5. Then exit and reboot. The computer should now successfully boot Windows. Once there, use the BitLocker control panel to resume BitLocker protection.
   
6. You can reset TPM lockout using
   tpm.msc
   

Note: The recovery loop can occur for other reasons such as cases where TPM is disabled or malfunctions. You can still use the above steps to suspend BitLocker and boot Windows in such cases

Hope it helps.