Windows 10: Incorrect password message when trying to access advanced option at boot up

Hey everyone. This is my first time ever asking a question about tech support. But I’m having extreme difficulty to find any help via online or through customer service.Here’s my issue,My computer ran into an issue yesterday and I made the wrong choice to force shutdown. Next day I try to start up my PC and it gives me the infamous “Windows didn’t start correctly” message. I look up online how to fix and the options seem pretty straightforward. The problem is that when I click any of the options, for example the system restore option, it prompts me to choose which account. No problem, right? S

:)

 

Getting error message: The password is incorrect, Try again

1) I was doing a cleanup of the hard drive, checked for disk errors using CHKDSK (did not find any), checked for extensions in Chrome and explorer, checked for problem entries in device manager, checked for damaged files using SFC (did not find any), used the MSConfig (under the boot tab, i do remember checking the safe boot and selecting minimal) and defrag the system.

2) It is the user password, first password that you need to enter when you reboot the computer

3) I have reset my password through http://account.live.com as maybe i was thinking i was entering the wrong password, but new password is not working as well, used the info from this link https://answers.microsoft.com/en-us/...8-881b18d2493c

4) i am not sure about this point, when i want to do it, it ask for the password before continuing

5) The other functions that i have tried since not able to log in are: safe mode in startup settings, system restore, startup repair and command prompt in advanced options.

Hope it helps

Thank you for the assistance

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also one thing to point is that before today, every time that i was starting the laptop, i was entering a 4 digit number as the password and it will connect me automatically but since today after the reboot, i have entered that same 4 digit number but this time i had to press enter and then get the message the password is incorrect

 

Incorrect error message: wrong password

Here are some things you can try:

• Troubleshooting
  log in issues in Windows 10 – Incorrect Password Errors

Power on and off your computer three times

On the third time, your computer will boot into the Advanced Recovery environment

Click Advanced Options

Click Troubleshoot

Click Reset this PC

Click Keep my files

Choose your account

Enter your password

Click Continue

Click Reset

 

Getting error message: The password is incorrect, Try again

Hello

here is how my screen look like




i am a bit confused between the PIN and password. Before the issue i was entering 4 digit number (i am guessing that's the PIN), since the issue, that PIN wasn't working, so i went into Microsoft account to change the password, i tried to enter numbers but it says needs to be a combination of letters and numbers for the password. Changed the password, went back to my Aesus laptop to enter that new password to get the message The password is incorrect, Try again

Thank you for the assistance

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Noted for the system image backups

Thank you