Windows 10: incorrect password

When I attempt to login to Win 10 I am unable to log in on my desktop computer. It gives me the message, "incorrect password." I am having no problem logging in with my laptop. The password is acceptable. I have tried resetting the password through the desktop but it requires a password disk which I don't have. I changed the password on the laptop however the laptop continues to work and the desktop gives me the "incorrect password" error.

:)

 

Need help please I cannot sign on to my computer since I upgraded to windows 10

Need help please I cannot sign on to my computer since I upgraded to windows 10

 

Password Incorrect and Local Password Incorrect

Hi,

Since you are unable to sign-in with to your Microsoft account 10, we have a few possible steps to recommend:

• Use the power button on the sign-in screen to Shift+Restart. This will take you to the recovery boot menu.
  
• Click Troubleshoot, Advanced options, Startup settings. When given the choice of startup options, try booting the PC in
  Safe Mode with Command Prompt. If you can’t get there, skip to the next major step.
  
  • If you can get to a CMD window, enable the built-in administrator account:
    
    net user administrator /active:yes
    
    Note: If this fails, check to see if there is a different language in use and use the correct “Administrator” name from
    
    the list here.
  • Then restart and sign-in as the Administrator account.
  • Once in the Administrator account, open Regedit
    and go to the following key:
    
    HKEY_USERS\.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities
    
  • Save a backup of the key: Export the StoredIdentities key to a .REG file on the desktop.
    
  • Then continue with step 4 below.
• Use boot media to access the recovery command prompt.
  
  • Start Regedit.
  • Select the HKEY_USERS key.
  • Click File, Load Hive. and go up in the file system to This PC. Then browse to this file and then click Open:
    
    C:\Windows\System32\config\DEFAULT
  • When prompted, name it “def”
  • Select this key:
    
    HKEY_USERS\def\Software\Microsoft\IdentityCRL\StoredIdentities
    
  • Save a backup of the key: Export the StoredIdentities key to a .REG file on the C:\ drive.
    
• Find the subkey under StoredIdentities that matches the name of the Microsoft Account.
  
• Delete the key.
• If you loaded the offline registry hive, go back up in the tree on the left and select “def”. Then click File,
  Unload hive. This option will only be available if “def” is selected.
  
• Restart the PC and test sign-in.
• Once done, you may need to Verify the account in Settings, Accounts in order for it to be fully usable in Windows again.
  

If you used the built-in Administrator account to resolve the issue, please return it to the default disabled state to help keep the customer’s PC secure. To do that, refer this command after trying the above steps:
net user administrator /active:yes

Hope this helps.

 

Hi David and welcome to Tenforums.

Are you logging in with a Microsoft Account on both systems?