Windows 10: Incorrect performance of MS Office programs. Automatically closing the Power Point during...

Hello technical support,


my colleague complaints on incorrect performance of MS Office programs. For instance, while she makes some job in Power Point it could be closed without any error messages. It's really annoying because she loses part of her work everytime it happends.


In event viewer I found next errors with Error ID 1000:



Faulting application name: POWERPNT.EXE, version: 16.0.4266.1001, timestamp: 0x55ba161d

Faulting module name: ppcore.dll, version: 16.0.5122.1000, time stamp:0x5ffde826

Exception code: 0xc0000005

Fault offset: 0x0078beda

Faulting process id: 0x3908

Faulting application start time: 0x01d705c5c94f0911

Faulting application path: C:\Program Files x86\MicrosoftOffice\Office16\POWERPNT.EXE

Faulting module path: C:\Program Files x86\MicrosoftOffice\Office16\ppcore.dll

Report Id: 3200433b-68ef-443a-8e18-014a2edec9d3

Faulting package full name:

&



Faulting application name: POWERPNT.EXE, version: 16.0.4266.1001, timestamp: 0x55ba161d

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x00000000

Faulting process id: 0x3670

Faulting application start time: 0x01d705c1ede62582

Faulting application path: C:\Program Files x86\MicrosoftOffice\Office16\POWERPNT.EXE

Faulting module path: unknown

Report Id: a8607bbd-82ff-4279-b60e-40d3c69a7f4a

Faulting package full name:

Faulting package-relative application ID:



Could you please provide me any solution?

:)

 

Windows Apps automatically closes

hey,

I suggest you to perform the following steps one by one and check if it helps.

• Running the App troubleshooter

Run the App troubleshooter named Windows store Apps from control Panel and check if it helps.

If not then,

• Perform System File Check (SFC)

Follow the steps:

a. Press “Windows Key + Q” to open search Bar.

b. Type “cmd” without quotes in the search box.

c. On the left pane, right click on the “cmd” option and select “Run as Administrator”.

d. Type ‘sfc /scannow’ without quotes and hit enter.

If still not helps then,

• run the System update readiness command. It detects incorrect manifests, cabinets or registry data, it may replace the incorrect data with corrected version available. Follow the steps.

• Press Windows key + X.
• Click command prompt (Run as administrator).
• In the Administrator: Command Prompt window, type the following commands. Press Enter key after each command:

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

To close the Administrator: Command prompt window, type Exit, and then press Enter.

Reply back with the results would be happy to help.

 

MS Office Issues

Hi Ian, follow these steps to perform a full repair of your Office installation . . .

Open Control Panel - Programs and Features

Click Microsoft Office in the list of installed applications

At the top, click 'Change'

On the resulting dialog, click 'Repair' - choose the Online Repair, it is a comprehensive fix

That should fix any issues with your Office Installation . . .

 

System restore point automatic create not working....need help.

Were you seeing CAPI2 errors with Macrium & System Restore.

And after enabling system protection.
1) Does System Protection automatically create and populate checkpoints to list.
Does System Protection create restore points when called by a program and populate checkpoints to list.

2) I'd like to confirm whether my issue is unique to me or common.
My issue is that I can manually create restore points okay and those manual created will populate to my list.
Automatic restore points do not populate to my list. Albeit, Task Scheduler shows Last Run time change.
Automatic restore points do not populate to my list e.g., with Windows Updates.
When create restore point is called by a program. I see activity that suggest restore point is being created ...but, again the activity does not translate to an entry in my list.