Windows 10: Informing MS about a Virus NOT detected by Windows Defender

Discus and support Informing MS about a Virus NOT detected by Windows Defender in AntiVirus, Firewalls and System Security to solve the problem; How do we inform MS about a virus on my system, that is NOT being detected/fixed by Windows Defender? Alan... Discussion in 'AntiVirus, Firewalls and System Security' started by Quinbus, Aug 13, 2018.

  1. QUINBUS
    Quinbus Win User

    Informing MS about a Virus NOT detected by Windows Defender


    How do we inform MS about a virus on my system, that is NOT being detected/fixed by Windows Defender?


    Alan

    :)
     
    Quinbus, Aug 13, 2018
    #1
  2. ROBERT CAW
    Robert Caw Win User

    Virus Not Detected By Windows Defender

    Hi,

    If your running two antivirus at the same time and Windows Defender did not detect the virus, We suggest that you remove the virus with the third party malware that you're currently using. We recommend to use a single anti virus. and keep it up-to-date.

    Let us know if you need further assistance.
     
    Robert Caw, Aug 13, 2018
    #2
  3. SYSTEMOFTHEWORLD
    SystemOfTheWorld Win User
    Windows Defender realtime scanning will not switch on - it detects another anti-virus product.

    Windows Defender realtime scanning will not switch on, and the message suggests there is another anti-virus product present but if there is it does show up in Window 10 UI.

    The long story is that I am troubleshooting a problem with application software. The manufacturer suggest removing Bitdefender because there product is incompatible. I thought I would give this a try, if only to element Bitdefender as a cause.

    Firstly, I upgraded from Bitdefender 2016 to 2017 to see if that made a difference. The application still failed so I decided to try removal.

    • I used the standard uninstall to remove Bitdefender 2017, rebooted but Windows Defender would not start realtime protection because another product was providing realtime protection
    • I download the uninstall application for Bitdefender 2017, ran it then rebooted but Windows Defender would not start realtime protection because another product was providing realtime protection
    • I checked the file system and all Bitdefender files have been deleted.
    • I check the registry and found a couple of references to Bitdefender Wallet, then deleted these.
    • I rebooted but Windows Defender would not start realtime protection because another product was providing realtime protection
    • I reran the uninstall application for Bitdefender 2017 then rebooted but Windows Defender would not start realtime protection because another product was providing realtime protection.
    I can find no traces of Bitdefender so I wonder why Windows Defender detects another anti-virus software. I've check other posts but couldn't find additional steps for uninstalling an anti-virus software. Any suggestions?

    Moved from Windows 10
     
    SystemOfTheWorld, Aug 13, 2018
    #3
  4. SUSAN68NM
    Susan68NM Win User

    Informing MS about a Virus NOT detected by Windows Defender

    Windows Defender Virus and Threat Detection

    Windows Defender Virus and Threat Detection turns off and won't restart
     
    Susan68NM, Aug 13, 2018
    #4
Thema:

Informing MS about a Virus NOT detected by Windows Defender

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