Windows 10: Innapropiate content when playing games donwloaded from Microsoft store

[COLOR=rgba0, 0, 0, 1]Hello, [/COLOR]

[COLOR=rgba0, 0, 0, 1]I recently bought a Lenovo IdeaPad 1 14'' Laptop AMD Processor, 4GB RAM, 64GB Storage, Windows 10S -, basically for my little son to do his schoolwork, play videogames and watch videos. However, after downloading Pacman and Miraculous LadyBug games from the Microsoft store and installing them, when they are launched to play, a page showing very inappropiate pops out definitely not child-friendly content. Yesterday it remained as background on both sides of the game screen. I am attaching some pictures. Also two other pages opened unexpectedly, one a games site and other a news site. [/COLOR]

[COLOR=rgba0, 0, 0, 1]I though Windows 10S would prevent these kind of experiences to happen to its users. I do not know if it is a glitch or something else.
I would appreciate if you could advise on how to remove all these unwanted content.[/COLOR]

[COLOR=rgba0, 0, 0, 1]Best, [/COLOR]

:)

 

Xbox Play anywhere games

I uninstalled and re-installed the game. The freezing is still happening.

 

BSOD When playing games

Hi Jackson,

Thank you for contacting Microsoft Community.

Please share the information requested below:

• Does the BSOD occur while playing a particular game?
• Is the game downloaded from Windows Store?

I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

• Press Windows key + X, select Device Manager.
• Expand Display Adapters.
• Right click on the driver and select Update Driver Software.
• Follow the on-screen prompts to update.

Refer the link below for more information:

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Hope this helps. Keep us posted on the status for further assistance.

 

Xbox Play anywhere games

Hi David,

There are many possible reasons why Gears of War 4 randomly crashes when playing. One of which is having a corrupted game file. To help you resolve this concern, we suggest that you perform the troubleshooting steps below:

Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Windows Store.

Run the troubleshooter for Windows apps

Step 2: Check for updates for apps and games from Windows Store. To do this, you may refer to the link below:

Click here

Step 3: Reset the game from the Settings menu.

• Click Start and click Settings.
• Select System.
• Select Apps and features.
• Find the game and click Advanced options.
• Click Reset. You need to restart your computer to let the changes take effect.

Step 4: Try to uninstall and reinstall the game.

Kindly update us with the results, so that we can assist you further.