Windows 10: Inquiry on Availability of Microsoft 4K Wireless Display Adapter

Dear Team,Could you please provide the tentative availability date for the Microsoft 4K Wireless Display Adapter in the market? We need to purchase it for business purposes.Additionally, could you share the contact number of an agent in the Chennai location?

:)

 

Microsoft Wireless Adapter 4K : wrong max resolution

Hello,

Thank you for reaching out regarding the resolution issue you’re experiencing with your Microsoft Wireless Adapter 4K. I understand how frustrating it can be when the display doesn’t meet your expectations, especially when using high-quality monitors like your ViewSonic WQHD 3440 x 1440.

Let’s troubleshoot this step by step:

1. Firmware and Driver Updates:
   
   • Ensure that both your Surface Laptop 4 and the Microsoft Wireless Adapter 4K have the latest firmware and driver updates. Sometimes outdated drivers can cause compatibility issues. See Update the Microsoft Wireless Display Adapter - Microsoft Support.
     
2. Adapter Placement and Distance:
   
   • Make sure the Wireless Adapter 4K is positioned within a reasonable range from your Surface Laptop 4. Obstructions or excessive distance can impact performance.
     
   • Try moving the adapter closer to the laptop and monitor to see if it improves the resolution.
     
3. Monitor Compatibility:
   
   • Verify that your ViewSonic monitor supports the desired resolution (3440 x 1440) over the Wireless Adapter 4K. Some older monitors or adapters may not fully support higher resolutions.
     
   • Check the monitor’s specifications or user manual to confirm its compatibility with the adapter.
     
4. Display Settings:
   
   • On your Surface Laptop 4, go to Settings > System > Display.
     
   • Scroll down and click on Advanced display settings.
     
   • Under Resolution, select the highest resolution available (3440 x 1440) for your monitor.
     
   • Also, ensure that the refresh rate is set to the maximum supported by your monitor (usually 60Hz for WQHD).
     
5. Wireless Adapter Positioning:
   
   • Place the Wireless Adapter 4K in a location with minimal interference. Avoid placing it near other electronic devices or large metal objects.
     
   • Experiment with different positions to find the best signal strength.
     
6. Check for Interference:
   
   • Other wireless devices (such as routers, cordless phones, or Bluetooth devices) can interfere with the signal. Try disabling or moving these devices away from the adapter.
     
7. Restart and Reconnect:
   
   • Sometimes a simple restart can resolve connectivity issues. Restart both your laptop and the Wireless Adapter 4K.
     
   • Reconnect the adapter to your monitor and check if the resolution improves.
     

Remember that achieving the best resolution wirelessly can sometimes be challenging due to bandwidth limitations, but I hope these steps help improve your experience.

If you’ve tried all these steps and the issue persists, I recommend contacting our live support team directly. This requires more analysis and will be handled better with remote support. They can provide personalized assistance and further troubleshooting based on your specific setup. You may reach them by following the instructions below:

1. Go to Contact Us - Microsoft Support
   
2. Choose how you would like to get support for your Surface device.
   
3. Type in the problem you need help with.
   
4. Look at any available solutions offered and select Contact Support.
   

Kind regards,

Lavenia

 

Is Microsoft 4K Wireless Display Adapter support Windows 11? Is this newer model than the Microsoft Wireless Display Adapter?

Hi, I plan to try Microsoft 4K Wireless Display Adapter on my office TV, is Microsoft 4K Wireless Display Adapter support Windows 11 laptop? Is this newer model than the Microsoft Wireless Display Adapter v2?

Microsoft 4K Wireless Display Adapter

Hardware warranty, services, and repair

Microsoft Wireless Display Adapter v2

Hardware warranty, services, and repair

 

Is Microsoft 4K Wireless Display Adapter support Windows 11? Is this newer model than the Microsoft Wireless Display Adapter?

Hi AlbertLw,

I'm Rodrigo and I'll help you.

Yes, the Microsoft Wireless Display Adapter V2 and the Microsoft 4K Wireless Display Adapter are supported on Windows 11.

The main difference between these 2 devices is the 4k version's max resolution is 4k at 30fps against the 1080p resolution of the Microsoft Wireless Display Adapter v2.

The 4K version is the newer model.