Windows 10: Inquiry Regarding Ticket Status and Support Response

On Monday, March 10th, 2025, I engaged in a live chat with a Microsoft Support representative regarding my account, which had been hacked, and the email associated with it was changed. During the chat, I was instructed to provide a contact email for further updates, and I was informed that I would receive an update within 3-5 business days, although delays were possible.It has now been 10 business days, and I have yet to receive any communication from Microsoft Support regarding my case. I have checked both my inbox and spam folders without any updates. I have saved the ticket number and relev

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Open Support ticket left - cannot get response or open new ticket

Thanks for trying to help!

Unfortunately I can't get any of those things to help. It is not my browser cache that is showing the ticket in an old status. I have tried it in a new browser. The ticket is literally left open and not being responded to. And as I said, I cannot open a new ticket as when I try, whatever I do, it dumps me into this "dead" but open ticket.

I have tried going to the support website to contact support another way, but I cannot see anything here other than opening a ticket (which I cannot do) or phoning the number I mentioned (which is just a recorded message telling me to open a ticket).

This is why I am so frustrated!

Do you have any other ideas? Can you show my how I can get to a phone number other than the one I mentioned maybe? That support website is a maze of options, I have tried loads, but getting nowhere...

Thanks again.

 

Open Support ticket left - cannot get response or open new ticket

I have a very frustrating situation.

I opened a support ticket 4 days agao as my son's account has an issue on it which I believe is server side and needs technical support to fix.

I was told I would get a phone call back within 24 hours, but never did. The ticket was left open, and I can still get into it, and send messages, but it is now being ignored, in spite of posting a good few messages, I have had no reply since the initial message exchange.

I have tried phoning the UK MS support phone number I fond (0800 0260329), but cannot get through to anyone on that, I just get told to go raise a ticket online.

If I try to raise a new ticket, I cannot, it just dumps me back into my open but ignored ticket.

Does anyone know how I can get some response? Is there another phone number I can call? Another way to escalate this.

This is an unbelievable situation...!!!

Thanks for any advice.

 

Associate support ticket with account

Dear All,

I have recently submitted a query and received a support ticket number with it. Unfortunately, I only created an account afterwards. Is it possible to "connect" the ticket with my account somehow? If I am correct, this would be the only way I can track its
status. Thank you.