Windows 10: Inspiron 13 5000 's mouse and screen jumps around.

My Inspiron 13 5000 's mouse and screen jumps around. Does anyone know of a fix

:)

 

jack not recongized in a dell inspiron 13 5000 series

I have a Dell inspiron 13 5000 series.

When I'm putting the music through the speakers, it is working fine.

However, when I'm putting headphones into the jack, the music keeps playing in the speaker and not in the headphones.

The word headphones écouteurs is displayed but it does not say much.





Same in the config console





As you can see, there is another pair of speakers but those ones are deactivated. It maybe due to that but my troubleshooting instinct tells me the issue lies somewhere else.





And last (see below), the drivers do not have any issues





Questions are :

1. Should I try to reinstall the drivers even though nothing is showing me the issue lies with the drivers?
   
2. Have you experienced something similar with that line of laptops? If it is the case, how did you solve the issue?
   

The OS is Windows 10.

Thanks

 

wireless mouse 5000

• dell latitude D420 laptop, but it doesn't matter which computer I have it on
• There is no power on or power off button on the microsoft wireless mouse 5000
• the mouse works fine
• it has a transceiver. it is a usb mouse

 

microsoft wireless keyboard and mouse 5000

HI Mark,

Please refer to the link mentioned below.

We suggest referring to the link below to view the support article for your Microsoft Wireless Mouse 5000, which outlines
different troubleshooting steps including synchronization.

Troubleshoot response failures in wireless keyboard or mouse

Regards,

Bob