Windows 10: Install button goes grey when I click on it in Microsoft Store

Im trying to download something in the Microsoft Store, but when I click install the button just goes grey and nothing happens

:)

 

Install Button on Microsoft Store

Hi,

Based on your post about no install button on Microsoft Store, we would like to know some additional information to better assist you with your concern:

• Does this issue happen only on that particular app only?
• Have you done any changes on your computer prior to the issue?
• Have you tried checking other apps if they don't have install button also?

We suggest that you try the troubleshooting steps provided by Anup Karkal on this

link and check if it will work.

Hope it helps. Let us know if you need further assistance.

 

Microsoft Store

I downloaded Icloud from Microsoft Store but had to uninstall it. Icloud now shows in my Start Menu but not in the Programmes/apps list. I want to reinstall the app but the install button at the app store is greyed out. It just says 'you already own this
app'. Can anyone suggest how I can reinstall please? I've tried emptying the store cache but that did not work.

Frustrated

 

Minecraft installation in Microsoft store

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are unable to install Minecraft in Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  

• Do you have any non-Microsoft antivirus program installed?
  
• Does this issue occur for all games & apps from the store?
  

• What is the date and time on the PC and ensure it is correct?
• Do you get any error message or code?

Meanwhile, we would suggest you to perform these steps and after every step check if you are able to install the game.

Step 1: Reset the Windows Store Cache: Press the Windows Logo Key + R to open the
Run dialog box, type wsreset.exe, and then select OK.

Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

Step 2: Run the Windows Store Apps Troubleshooter: Select the
Start button, and then select Settings>Update & Security
> Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

Step 3: If you have any non-Microsoft security/antivirus software installed, disable it temporarily and then try installing the game.

Step 4: If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to

create a local user or administrator account in Windows 10.

Regards,

Aditya Roy

Microsoft Community – Moderator