Windows 10: Install error 0x8007045d -0x2000c

Neighbor had his HP 15 laptop fixed and returned with a new re-imaged 8.1.
The problem was with a cracked LCD screen and was under warranty. This
is a AMD A8 with 4 GB memory and 750 GB hard drive.

He decided to upgrade to Windows 10. He run the Windows Update under Window 8.1 to pick up the latest fixes then start the Windows 10 upgrade using USB drive with the Windows 10 Upgrade Image. During the Windows 10 installation on or around 14% over all progress while copying files, he went to slept and let the upgrade continue. The first thing he noticed in the morning was,

"We couldn't install Windows 10 we've set your PC back to the way it was right before you start installing Windows 10
0x8007045D- 0x2000C
The installation failed in the SAFE_OS phase with an error during APPLY_iMAGE operation."

So he is back to Windows 8.1. We just run a CheckDisk and a quick memory test. Of course, no problem detected.

I just observed that it is at the over all progress of 15% and copying files 52%.

From my past experience, 0x8007045D is normally an I/O operation failure.

Will post more info as we going through this!

:)

 

Getting an error 0x8007045D-0x2000C, The installation failed in the SAFE_OS phase with an error during APPLY_IMAGE operation while installing Windows 10.

* Original title: error message

0x8007045D-0x2000C

The installation failed in the SAFE_OS phase with an error during APPLY_IMAGE operation

 

Getting an error 0x8007045D-0x2000C, The installation failed in the SAFE_OS phase with an error during APPLY_IMAGE operation while installing Windows 10.

Review:

• How to: 10 Tips before installing Windows 10
  
• How to: 10 things to do if Windows 10 Setup fails.
  

then try upgrading manually:

Option 1:

Download the Media Creation Tool Now

Right click the MediaCreationTool.exe file then click
Run as administrator.





Note: How
to verify if you downloaded or installed the Windows 10 November Update

How to create a ISO or USB drive.

Select Upgrade this PC now then click Next



Option 2:

Pre-requisite Task

When making significant changes to your computer such as updating the operating system, you should always backup.
See links to resources about backing up by clicking the link for the respective version of Windows you are running:

Windows XP,
Windows Vista,
Windows 7,
Windows 8/8.1

• How to manually backup and restore your files
  
• How to free up disk space in Windows
  
• How to: 10 Tips before installing Windows 10
  

then

• How
  to download official Windows 10 ISO files
• How to: upgrade from previous versions of Windows using
  Windows 10 ISO file

then

• Disable
  (preferrably uninstall) your Antivirus utility before attempting the upgrade.
• Restart a few times then try again.
• Disable General USB Devices (example - Smart Card Reader).
• If you are using a SCSI hard disk, make sure you have drivers available for your storage device on a thumdrive and it is connected. During Windows 10 setup, click the Custom Advanced Option and use the Load Driver command to load the appropriate driver
  for the SCSI drive. If this does not work and setup still fails, consider switching to a IDE based hard disk.
• Perform a
  clean boot, restart then try again.
• If you are upgrading using the .ISO file, disconnect from the Internet during setup, if you are connected by LAN (Ethernet) or Wi-Fi, disable both then attempt setup again.
• If you are updating through Windows Update, when the download reaches 100% disconnect from the Internet LAN (Ethernet) or Wi-Fi then proceed with the installation.
• If that does not work, try using the .ISO file to upgrade if possible.
• If you are connected to a domain, switch to a local account.
• If you have any external devices attached to the machine, disconnect them (example, gaming controllers, USB keys, external hard disk, printers, non-essential devices).

 

Well, it went through about 32% in installation but a quick message about installation failure and recovered back to Windows 8.1.

Need to go to work now. We will debug this and post more info later after work!

 

Well, I run a chkdsk and restart the Windows 10 Upgrade again. This time went further at 40%+ but BSOD and eventually display an error 0xc1900101-0x30018. Oh, well, this was documented in the Forum here. So, will try to disable, Firewall, WiFi, etc.

https://www.tenforums.com/installatio...1-0x30018.html

The message from Windows 10 Upgrade:

"We couldn't install Windows 10
0xC1900101 - 0x20018
The installation failed in the SAFE_OS phase with an error during boot operations"

 

Ran CHKDSK again but on reboot, it stuck at "Scanning and Repairing Drive C: 10% complete!" message for over 60 minutes.

Possible hard drive problem?

 

Back in Windows 8.1 now. Use the chkdsk c: /f/r in the command prompt (admin) to schedule a Check Disk on reboot.
On reboot, stuck on "Scanning and Repairing Drive C:".

Power off after almost 2 hours, try to restart in Safe Mode with Networking, but again it start the Checkdisk and it is at 10% again for the last 10 minutes.

Any help is appreciate!

 

Just an update we forgot to post!
We run hard disk utility from the vendor, it failed DST test with an error code.
We simply replaced the hard drive.
Windows 10 install worked!