Windows 10: Installed a wireless MSFT "Comfort" keyboard and mouse on system with Windows 11 OS. Now...

Discus and support Installed a wireless MSFT "Comfort" keyboard and mouse on system with Windows 11 OS. Now... in Windows 10 Gaming to solve the problem; Installed a wireless MSFT keyboard and mouse on system with Windows 11 OS. Now mouse pointer jumps all over the screen. Little to no control of the... Discussion in 'Windows 10 Gaming' started by BernieFarmer, Apr 25, 2023.

  1. BERNIEFARMER
    BernieFarmer Win User

    Installed a wireless MSFT "Comfort" keyboard and mouse on system with Windows 11 OS. Now...


    Installed a wireless MSFT keyboard and mouse on system with Windows 11 OS. Now mouse pointer jumps all over the screen. Little to no control of the pointer at any time. The keyboard functions as normal.

    :)
     
    BernieFarmer, Apr 25, 2023
    #1
  2. LIKHITHA V
    Likhitha V Win User

    Is there a difference bewteen Wireless Comfort Keyboard Model 1027 and 1045?

    Hi Mike,



    Thank you for posting on Microsoft Community. We will help you in resolving the issue.



    There might be some software differences in Wireless Comfort Keyboard 1045 when compared to Wireless Comfort Keyboard 1027 model. Wireless Comfort Keyboard 1045 may not be compatible with the current operating software.



    Method 1: I suggest you to download the latest software for the Wireless Comfort Keyboard 1045 from the manufacturer’s website and check fit the issue is resolved.



    Method 2: If the issue persist, run the keyboard in
    compatibility mode by following the steps below and check if the issue is resolved.



    Compatibility mode runs the program in the current version of Windows using the settings from previous version of Windows.



    • Download the latest keyboard driver software from the manufacturer’s website.
    • Right-click on the driver setup file and click on properties.
    • Click on the compatibility tab check the box
      Run this program in compatibility mode for and select Windows 10 operating system from the drop down menu. Proceed with the installation.
    • Restart the computer once the installation is complete and check if the changes are effective.


    Write back to us with the status of the issue on the same post for further assistance. Your reply is important for us to ensure we assist you accordingly.



    Thank you.
     
    Likhitha V, Apr 25, 2023
    #2
  3. EILEEN GAL
    Eileen Gal Win User
    Microsoft Sculpt Comfort Wireless Keyboard and Mouse

    Hi,

    Normally, the issue with keyboard and mouse may occur due to driver incompatibility or changes made in the System Settings. The changes may trigger a system conflict that can affect the device's performance. To assist you on this, we recommend that you follow
    the troubleshooting steps provided on this link.

    Let us know how it goes after performing the suggested steps.
     
    Eileen Gal, Apr 25, 2023
    #3
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Installed a wireless MSFT "Comfort" keyboard and mouse on system with Windows 11 OS. Now...

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