Windows 10: Integrated webcam suddenly pixelated

Hello,

Recently I've been struggling using my integrated webcam on my Windows 10 laptop.


When booting up the laptop, the camera works as normal. However, if the camera is active as I tilt the laptop screen forwards or backwards, it becomes disabled for a second with error message <ActiveCameraUnplugged>. When the camera turns on again, it's highly pixelated and will not return to normal until I reboot.


Since this is fixed when rebooting, I suspect this is a software issue, but I haven't been able to fix it.




Device information

• Dell XPS 13 9370 laptop
• Integrated webcam: Realtek DMFT - RGB

I have already tried the following

• Uninstall the integrated webcam driver from device manager and restart the machine
• Ensuring Windows is updated
• Ensuring Dell update is updated

Any help is appreciated!

:)

 

My integrated webcam is not listed in Device Manager,

My integrated webcam is not listed in Device Manager, is not operating onDell Inspiron R 53537. How do I reinstall Integrated Webcam?

 

My integrated webcam is not connected and requires further installation

Hi Jack,

To resolve your issue regarding your webcam, we suggest that you follow the steps below:

• Press Windows logo key + S.
• Type Troubleshooting and select it from the list.
• Select Hardware and Sound.
• Click on Hardware and Device, and start the troubleshooter.

Update us on the result.

Regards.

 

Integrated webcam not working

Hello,

0xA00F4244 error code may be caused by an antivirus software that's blocking the camera or it could be an outdated webcam driver. Follow the troubleshooting steps below:

Method 1: Disable antivirus.

In your antivirus app, look for settings related to blocking access or permission to use your webcam. For help, visit your antivirus software company’s website.

Method 2: Check for an outdated webcam driver.

• Select the Start button, type Device Manager, and then select
  Device Manager from the search results.
• Find your webcam under Imaging devices or Sound, video and game controllers.
• Press and hold (or right-click) the name of your webcam, and then select
  Properties.
• Select the Driver tab, select the Driver Details button, and look for a file name that includes
  stream.sys. If it’s there, your webcam was designed before Windows 7 and you'll have to replace it with a newer webcam.
• If you don't find a file name that includes stream.sys, try rolling back your webcam driver.

Method 3: Roll back your webcam driver.

• In Device Manager, press and hold (or right-click) your webcam, and then select
  Properties.
• Select the Driver tab, select Roll Back Driver, and then choose
  Yes. (Note that some drivers don’t provide a rollback option.)
• After the rollback is complete, restart your PC, and then try opening the Camera app again.
• If rolling back didn’t work or isn’t available, uninstall your webcam driver and scan for hardware changes.
  

Method 4: Uninstall your webcam driver and scan for hardware changes.

• In Device Manager, press and hold (or right-click) your webcam, and then select
  Properties.
• Select the Driver tab, select Uninstall >
  Delete the driver software for this device, and then select OK.
• In Device Manager, on the Action menu, select
  Scan for hardware changes. Wait for it to scan and reinstall updated drivers, restart your PC, and then try opening the Camera app again.
  
• If your webcam still doesn’t work, try looking for help on the webcam manufacturer’s website.
  

Let us know the result of the troubleshooting steps.