Windows 10: Intel G6400 - black screen only

Hi! I bought a new desktop pc with an Intel G6400 cpu and an asrock mobo and 8g ddr4 ram. The main problem is, when I power on the pc there is only black screen. No matter if I connect through the crt, dvi or hdmi connector. Then I tried an old dell lcd monitor and only with that only one monitor I can get a screen. The whole installation of win10 went perfectly. I tried also to switch several cables but with no success. And still no way to activate the pc on other monitor. Just on that old dell one. I can't see any reasonable option in the bios. So I have no clue what to try or what cos this problem. Any idea what could cos this black screen problem? Thanks

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Black Screen after restarting computer (after installing intel HD 3000 graphics using teamviewer)

Hi Evan,

I realize that you get a black screen after restarting computer. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  What is the make and model of the PC?
  
• 
  Does the issue reoccur if you remove the Intel HD 3000 graphics card?
  

Suggest you to follow all the steps from this article to check if that helps.

Troubleshoot black screen problems: Troubleshoot black screen or blank screen errors

Keep us informed to help you further.

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.