Windows 10: Intel HD Graphics 5000 driver install error

Does anyone know what this means? What are the further steps to take.

Zoom and sometime YouTube videos hang the video

Thanks in advance for your assistance


Device Manager Graphics section

General tab says "This device is working properly"

But the Events Tab Information box says


Device PCI\VEN_8086&DEV_0A26&SUBSYS_20548086&REV_09\3&11583659&0&10 requires further installation


This is a clean re-install of windows 10

Driver date 11/4/2020, Version 20.19.15.5171 This was there on the previous version of the driver


Computer info

Intel NUC

Processor Intel Core i5-4250u CPU @1.30 GHZ


Device name SMK-NUC

Processor IntelR CoreTM i5-4250U CPU @ 1.30GHz 1.90 GHz

Installed RAM 16.0 GB 15.5 GB usable

Device ID C8C407A3-B22B-4DD7-ABA4-9463B429389F

Product ID 00330-80000-00000-AA574

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display


Edition Windows 10 Pro

Version 20H2

Installed on ‎2/‎7/‎2021

OS build 19042.804

Experience Windows Feature Experience Pack 120.2212.551.0

:)

 

Intel HD Graphics Driver

If your Intel Graphics card is one of the following :

Intel HD Graphics 4200, 4400, 4600 cards (4th Generation)

Intel Iris Pro Graphics 5200 cards (4th Generation)

Intel HD Graphics 5300 cards (Intel Core M Processors)

Intel Iris Graphics 6100 (5th Generation)

Intel Iris Pro Graphics 6200 (5th Generation)

Intel HD Graphics 5500, 6000 (5th Generation)

Intel HD Graphics 515, 520, 530 (6th Generation)

Intel Iris Graphics 540, 550 (6th Generation)

Intel Iris Pro Graphics 580 (6th Generation)

try this, it works for many people:


1.- Download from this site the beta zip file (win64_154012.zip), and not the exe file:

Download Beta Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

(for 32-bit download win32_154012.zip).

2.- Unzip the driver to C:\Windows\Temp folder.

3.- Right click on Start and choose Device Manager, Display adapters,
Intel(R) HD Graphics Family.

4.- Double click to open it (or right click and choose Properties).

5.- Click on the Driver tab and then on Update Driver.

6.- On the new tab click on Browse my computer for driver software.

7.- On the new tab click on Let me pick from a list of device drivers on my computer.

8.- On the new tab click on Have Disk.

9.- Click on Browse and then choose Windows\Temp\win64_154012\Graphics\igdlh64.inf
(igdlh32.inf for 32-bit) and click on Open and then
OK.

10..- On the new tab where Intel (R) HD Graphics Family is showing click on
Next and let the driver to install.

11.- The new Driver Version is 20.19.15.4326 and is digitally signed.

Be aware to follow step by step all the procedure and do not try to use the wizard to update the driver directly, in many cases it won’t work.

 

Windows 10 - Display driver has stopped responding and has recovered - Intel HD Graphics 4400

Hi,

Sorry, I should have mentioned this actually came through the Windows Update and was actually listed as "Intel HD Graphic 5000 Driver".

Thanks

 

Intel HD Graphics Display Driver Windows 10

Hi Harpinder;

First, I want to thank you for replying and offering a possible solution to this problem. It is appreciated.

Second, don't assume that I didn't follow instructions or that I don't use web search (google/bing). I do. I use it heavily.

Third, the solution and instructions given did NOT work for me. No matter what I did - including extracting the Intel drivers and pointing the update drivers action to the extracted folder - I could not get the update to install. It always gave me the
"you have the latest drivers" response. However, you did prompt me to think about another process I might try...

Forth, what did work for me is this...

• Download the Intel HD5000 drivers from this location. It is OK just to download the exe. But do NOT run the installer... just save it: Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen]
  
• Open Device Manager
• Open properties for Display Adapters > Intel HD Graphics 5000
• Click Driver tab and then Uninstall button.
• In the uninstall confirmation box, click the checkbox to "Delete the driver software for this device"
• Click OK to proceed with the delete. The system will need to restart, and when it does it will come up with the Microsoft Basic Display driver listed in the Device Manager > Display Adapters.
• Do NOT run scan for new hardware.
• Run the Intel HD5000 driver installer that was downloaded in step #1.

Those are the steps that worked for me. It would be great to hear feedback on the steps that worked for others.