Windows 10: Intel Integrated graphics and webcam problems after recent update

Hi all. I am having an issue with the drivers for my Intel graphics and logitech web cam since a recent update. The message in drvier properties for the graphics is:


Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

{Bad Image}
%hs is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0x


Rollback is grayed out and not an option. I have visited manufacturer site for drivers, deleted driver cache, run every windows and windows update troubleshooter and tried a third party driver service (DriverTalent I think). I have uninstalled the device including the software/driver and reinstalled/updated more times than I can count.


Everything was fine right up until the update and nothing but bad graphics and problems since so it would be one heck of a coincidence for it to be hardware and extremely unlikely.


I cannot install the new version of windows because the update screwed up my drivers, it's like a sadistic game, break his drivers so he can't update to the newer version of 10 but tell him his current version is nearing the end of support!


Any guidance is highly appreciated since nothing found in support articles or web seems to be a fix for me. THANK YOU

:)

 

Webcam Problems?


Step One - go back to your computer mfgr's support site, register, and download the latest drivers and chipset software. When I visited Dell I found 9 as of yet uninstalled updates for my two yr old laptop!

Visit Adobe and check which version of Flash Player you're running, and D/L the latest version.

You should be good to go. Your webcam's controlled by your web browser but also authorized and either blocked or allowed by the identity software of sites you visit. Here's Coursera's instructions for fixing identity verification problems:

If you're having trouble with your webcam:

1. Check that your webcam is enabled and connected to your computer. Try a third-party tool like testwebcam.com -&nbsp Resources and Information..
2. Make sure you have the latest version of Adobe Flash Player.
3. Check that you have the latest version of your browser or try using a different browser.
4. If you’re using an external webcam, verify that you've installed your webcam's most recent driver software from the manufacturer.
5. Try refreshing the page.
6. Try switching to HTML5 webcam access by clicking the Switch to HTML5 link in the lower right hand corner of the webcam window.

If you see a dialogue box entitled Adobe Flash Player Settings:

1. Click Close
2. Click Allow

If the webcam area is blank:

1. Right click on webcam area
2. Select Settings
3. In the Settings menu, click the webcam icon and change the camera option to match the webcam you are using

Note to Google Chrome users: If the webcam area on the page is blank, and you can't access the Flash settings menu, click the small camera icon to the right of your browser bar and select "Always allow Coursera - Free Online Courses From Top Universities to access your camera and microphone."
To allow Flash access manually (in Google Chrome):

1. Type chrome://plugins into your browser bar
2. Find the Adobe Flash Player plugin
3. Check Always allowed
4. Quit Chrome and restart

 

Skype 7.8 not able to use integrated webcam on Windows 10.

Hi,

Thanks for posting your query. I will certainly help you with this issue.

Please follow the steps.

Method 1: Check the permission, follow the methods:

• Press Windows + C on the keyboard.
• Click on Settings.
• Go to permissions.
• Webcam and microphone and turn it
  On.

Method 2:

Step 1: Uninstall the webcam driver from “Device Manager”.

a. Press “Windows key + W” from the keyboard.

b. Type “Device Manager” without quotes in the search box and hit
Enter.

c. Search for “Webcam” from the list of devices.

d. Right click on your “Webcam” and then select “Uninstall”.

e. Restart the computer for changes to take effect.

Step 2: Update graphic/display driver.

Incompatible or not properly installed graphics card drivers are the most common cause of this issue, let’s update the graphics card driver and check if that solves the problem.

Follow the steps below to update the graphics card drivers.

• Press Windows + X key on the keyboard.
• Go to device manager.
• Right-click your webcam drivers.
• Click Update Driver Software and then follow the steps in the wizard that appears.

[*]Also refer:

Chat, call, and video call with Skype

Skype Support for Skype for Windows desktop | Skype Support

Let us know if you need further assistance. We will be glad to help you further.

____________________

Thanks & Regards,

 

My integrated webcam is not connected and requires further installation

Hi Jack,

To resolve your issue regarding your webcam, we suggest that you follow the steps below:

• Press Windows logo key + S.
• Type Troubleshooting and select it from the list.
• Select Hardware and Sound.
• Click on Hardware and Device, and start the troubleshooter.

Update us on the result.

Regards.