Windows 10: Intel Services Installed on Windows 10 Fully AMD Acer Nitro 5 AN515 - 42

Hello Microsoft Community,I 've been having random Black Screen freezes and BSOD with different messages Mostly caused when playing videos/music on my Nitro 5 AN515 - 42 AMD Ryzen 5 2500U and AMD Radeon RX560X . I noticed two Intel Services installed in the machine: Intel Audio Service and Intel Extreme Tuning Utility Service. After disabling them, still have the some crashed but a bit less than the usual. I found an article on "DriverFrameworks-UserMode" which suggested to use "Driver verifier" and after following the steps stated in the article, i discovered that a problem is generated

:)

 

Acer Nitro 5 AN515-51 laptop display bit depth (6 bit?)

So I'm trying to find out about the bit depth of this laptop's display.

Since this is an IPS display and not a TN one, I was expecting 8 bit depth. But when I checked the settings I got this:





But in the meantime, when I'm searching for the display modes, I get this:





Can anyone tell me what's up with this display? Is it 6 bit indeed?

 

Acer Nitro 5 windows 10 video tdr failure atikmpag.sys

I can turn on my computer just fine i can use my browser or talk to people on discord fine, but if i try to play league of legends or any game on steam within a few minutes in game I get the blue screen that says windows 10 video tdr failure atikmpag.sys.
My drivers are updated, I've tried resting windows, uninstalling and reinstalling drives. I have no idea what to do. Its an Acer Nitro 5 model AN515-42

 

Stop code:0xc000021a on Acer Nitro 5 laptop

Hi TN. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.

Go into BIOS/UEFI Setup to see if you can set the onboard chip to default. You can power on while pressing the Acer F1 or ESC key. Older models may use F2. This may be listed on the BIOS splash screen.

If you don't get a display for the BIOS even, then I'd reinstall the Nvidia card and properly disable it in BIOS setup before removing it this time.

More about managing Dual Graphics on Acer Nitro 5 laptop:

https://community.acer.com/en/discussion/561750...

https://community.acer.com/en/discussion/543584...

https://www.laptopmag.com/reviews/laptops/acer-...

https://community.acer.com/en/discussion/553471...

I hope this helps. Feel free to ask back any questions and keep me posted. I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly
research any product advertised on the sites before you decide to download and install it.