Windows 10: Intel System on Surface Pro

Got the above through WU this morning - strange dates!
No restart indicated, but did one anyway.

:)

 

Surface Pro 3 Unstable after Win 10 Threshold Update

@Nick

I don't want to jinx my Surface but yesterday I deleted the existing Intel Graphics driver and reinstalled it. For the past two days it has worked without issue. I am still testing but so far (fingers crossed here) it functions normally.

Steps to uninstall:

• Login in as an Administrator on the Surface Pro 3.
• Open the Control Panel app (not the new Settings screen).
• Click Hardware and Sound.
• Under Devices and Printers click Device Manager.
• Expand Display adapters.
• Right-click Intel(r) HD Graphics 5000.
• Click Uninstall on the context menu.
• In the Confirm Uninstall dialog check the box to Delete the driver software for this device.
• Click OK
• The uninstall will proceed and the device will restart.

Repeat Steps 1-5 and verify that the Microsoft basic video driver is installed.

Steps to re-install the Intel driver:

• Login as an Administrator on the Surface Pro 3
• Click the Windows Start icon.
• Click Settings on the menu to launch the Settings app.
• Click Update & Security.
• Click Check for updates.
• The device should now find that it needs the Intel driver (and possibly other updates). Let it download and install as needed.
• The device will restart.

You may repeat steps 1-5 to verify that the Intel driver has been reinstalled.

Following this procedure my Surface seems to function better. I still loose my external monitors while docked from time to time which is unacceptable but at least it is not hanging. Will continue to report here.

 

Surface Pro 4 - Crashes / Freezes

Hi Edward,

Thank you for posting your query on Microsoft Community.



I understand your concern and will guide you in the right direction.

The main causes observed so far are driver issues, so I suggest you to install and update all the drivers and see if it helps.

Download drivers and firmware for Surface

I would also suggest you to install all Windows update and check.

Follow the steps:

1. On the search bar type “Settings”.

2. Click on “Update and Security”.

3. Click on “Check for Updates”.

4. Read and accept the license terms, and then tap or click Finish if the update requires it.

Reference:

https://www.microsoft.com/surface/e...ce-pro-4?category=performance-and-maintenance

Hope this information helps. Please let me know if you need further assistance.