Windows 10: Intermiddent BSoD caused by Intelppm.sys. Error: Machine Check Exception: bug check 9c

Discus and support Intermiddent BSoD caused by Intelppm.sys. Error: Machine Check Exception: bug check 9c in Windows 10 Drivers and Hardware to solve the problem; Greetings, I apologize for the wall of text, but if anyone can take the time to read I will greatly appreciate it. I'm having some very random BSoDs... Discussion in 'Windows 10 Drivers and Hardware' started by CalebChambers1, Jul 17, 2020.

  1. CALEBCHAMBERS1
    CalebChambers1 Win User

    Intermiddent BSoD caused by Intelppm.sys. Error: Machine Check Exception: bug check 9c


    Greetings, I apologize for the wall of text, but if anyone can take the time to read I will greatly appreciate it.


    I'm having some very random BSoDs while playing one game, but never during any other games, or any other activity on the pc. Game in question is Honkai Impact 3rd. It has only happened 4 times total since the 9th, but I'm a paranoid person and would like to get to the bottom of it ASAP. Error code is: MACHINE CHECK EXCEPTION


    Did a bunch of googling and discovered that the game has a Ring 0 anti-cheat that it is apparently notorious for causing these, but after looking at the dump file myself I don't see anything pointing towards that, and I'm trying to determine if there's some underlying issue here, or if it's just a fault in the game itself. Doesn't happen right away, seems to be extremely random, sometimes after hours, and sometimes after about 15 minutes. So, I can't recreate it at will.


    This is the first time I've ever had any form of BSoD in 7~ years or so of owning different gaming PCs, and the PC currently in question I built back in January and has had absolutely zero issues.

    I have not swapped any hardware out, nor really installed anything at all new outside of the game. Windows 10 was updated to 2004 near the end of June, and the problem didn't arise until 7/9 2 days, or so after installing the game Nothing specific in eventlogs happening around the time of the BSoD either.

    Disabled XMP profile and restored all BIOS settings to default to see if it would potentially fix, and nada. Ran 4 passes of memtest86 on both sticks of RAM, and each one at a time and got zero errors there.

    Tried updating Nvidia drivers. Have not tried DDU yet, but I don't think this seems to be related to those at all, but will try if it sounds possible. BIOS is up to date / most recent one and has been since the day I built the system. SFC / DISM / chkdsk etc all showed no errors.

    I have closely monitored the temps, does not look to be a heat related issue. CPU idles around 30c and during games it's usually in the ballpark of 40~52c and I've never really seen it go above that.

    I truly want to think that this is related to the anticheat, but I have no past experience dealing with BSoD and would like some opinions on how to proceed.


    Dump files: https://drive.google.com/file/d/1kCW4ULGfe2OAQUUBN7R0VdOCMKJgg32L/


    https://drive.google.com/file/d/1MWdspT2YxNVc8VkZtZ02pIEC4rFCE8mb


    Specs: Windows 10 2004
    Motherboard: Gigabyte Z390 Aorus Pro not wifi
    RAM: G.SKILL TridentZ Series 16GB 2 x 8GB DDR4 3200 PC4 25600 F4-3200C16D-16GTZKW
    GPU: Gigabyte RTX 2070 Super GV-N207SGAMING OC-8GD
    CPU: i7-9700k
    PSU: EVGA SuperNova G2 850W
    SSD: Samsung 970 Pro 1TB

    If it's at all relevant, running two monitors both at 144hz.

    Thanks if you read this.

    TL;DR everything points towards intelppm.sys. I have updated my chip set, ran cpu stress tests, etc. without any blue screens. Seems to only happen on this one game. Is there something I'm over looking here? Any feedback would be appreciated.

    :)
     
    CalebChambers1, Jul 17, 2020
    #1
  2. DAVID4354
    David4354 Win User

    Win10 BSOD Machine Check Exception

    Hey everyone, so recently I started getting a lot of Machine Check Exception bluescreens and Im not sure what the cause is. Is there a list of steps to figure out what is causing it?

    Thank you for your time.
     
    David4354, Jul 17, 2020
    #2
  3. ANNE ROS
    Anne Ros Win User
    BSOD MACHINE CHECK EXCEPTION

    Hi,

    Machine Check Exception Freeze and Blue Screen Error is a bug check that indicates that a fatal machine exception has occurred on your system. Try running the blue screen error troubleshooter and follow the instructions on this
    article.

    If the issue still persists, check the answer of SpiritX MS MVP, one of our community MVPs, and follow the steps he provided on this
    thread which were found helpful in resolving the issue.

    Should you need further assistance, feel free to post your query anytime.
     
    Anne Ros, Jul 17, 2020
    #3
  4. IWANNAKNOWTEN2
    iwannaknowten2 Win User

    Intermiddent BSoD caused by Intelppm.sys. Error: Machine Check Exception: bug check 9c

    BSOD error 'Machine Check Exception'

    Right after Windows online upgrade from 7 to 10 there where no problems, no BSOD's, no crashes at all.In the mean time, no hardware changes, nothing of that.At first, after the first updates a crash occured once a month with 'Machine Check Exception' error.Then after updates the crashes occured more regularly.After clean Win 10 Home re-installation the crashes stopped, for a short while anyways.Then the persistant BSOD code 'Machine Check Exception' start appearing again.A few months later, worse case scenario happened, in fact after the first major updates all hell broke lose.Sometimes even daily crashes with BSOD message 'Machine Check Exception'.Then recently I found out about the Microsoft (faulty) update that caused a lot of trouble, worldwide.And the crashes keep coming, over and over again.Lately every week once or twice same thing.Various codes, stil same BSOD error message 'Machine Check Exception', the latest error:Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0) Error: CUSTOM_ERRORIt really is sickening.Hardware specsMoBo: Asus P6T SECPU: Intel Core i7 CPU 930 @ 2.80GHzVGA: AMD Radeon R7 200 series
     
    iwannaknowten2, Jul 17, 2020
    #4
Thema:

Intermiddent BSoD caused by Intelppm.sys. Error: Machine Check Exception: bug check 9c

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