Windows 10: Intermittent Audio Issues Across Various Applications on DELL XPS 13 9360

Hello,I'm experiencing an unusual problem with audio on my DELL XPS 13 9360 running Windows 10 Pro, affecting streaming apps such as Spotify, YouTube, and Zoom. Audio playback randomly ceases—songs continue to play without sound, and videos proceed silently. For a few months, I thought it was a Spotify-specific issue, but lately it become more frequent in YouTube and Zoom. Today it happened 2-3 times an hour while using these video streaming apps, compared to the usual 1-2 times a day with Spotify. Occasionally, and only with Spotify, the audio cut sometimes precedes a shaky connection, remini

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Dell XPS 13 9360 Sound Issue

Drivers- example:
https://www.dell.com/support/home/en...laptop/drivers

Note- I'm in the UK, so that's a UK site. You may wish to find one appropriate for you.

I searched for
Dell XPS 13 9360 drivers

Hope that's of some help.




These are different dates and versions:




Check these and try Test:





and check the volume mixer settings.

 

Dell XPS 13 9360 - Audio Crackling When Plugging in Laptop

I have the exact same problem with my Dell XPS 13 9360.

I just returned the DELL Inspiron 7373 which had the exact same problem when disconnecting/connecting the charger. The distortion is for a second and quiet loud and the video also gets frozen.

In the Dell XPS the distortion is mild but still its annoying.

The issue is easily reproducible with multiple Inspiron 7373 models, tired out the other ones in the store and they all showed the same issue.

The store didnt have the new Dell XPS 8th gen model on display, so i tried it on the 7th gen and found no such issue.

But after i bought the 8th gen Dell XPS 9360, i could reproduce the issue and its still happening.

Such and expensive laptop and they couldn't test it before releasing it !!!!

 

Dell XPS 13 9360 - Audio Crackling When Plugging in Laptop

I bought a Dell XPS 13 9360 just a few days ago and just noticed today that if any sort of audio is playing and I plug in the laptop to charge or unplug it, the sound distorts and makes a popping and crackling sound. It makes the same sound if I have earphones
plugged in. Is this normal, is the charge disrupting the sound? Will this cause any long term problems?

I had a Dell Inspiron 13 a month ago and returned it for the exact same reason because it was doing the same thing.

Why is this occurring, am I just unlucky and I should try to exchange this Dell XPS 13? Because I have only had it for a few days.