Windows 10: Intermittent bluetooth audio

Hey community

need help

My laptop model is 15r203Tx

and the same model is of my brother's laptop. Yet on his laptop my bluetooth earphone work perfectly fine. But on my laptop, it gives intermittent audio. Only on a specific orientation of the headphones, i can hear audio.

Please help.

:)

 

Intermittent Bluetooth Audio

Greetings.

Purchased a pair of true wireless Bluetooth earbuds. Worked fine with my Android phone.

Tried using the same earbuds (fully charged too) with Win10 64-bit laptop and the audio became intermittent, especially during neck-turning, let alone moving a short distance back from the screen or standing
up from the chair. Sometimes, there are rare periods of uncut audio but it requires some degree of stillness. The laptop's "Intel Wireless Bluetooth" internal device is "working properly" and has the latest updated driver software. The same problem existed
before the update, yet it persisted after.

Tried applying some solutions from YouTube. Basically, they are all the same (example: ).
A rundown:

• Find the earbuds in Devices and Printers
• Right-click the earbuds, click Properties
• Click Services tab and un-check the Handsfree Telephony box
• Right-click the speaker icon on the taskbar
• Go to Playback Devices
• Right-click the earbuds and Set as Default Device

Some people say that changing the Wi-Fi's 2.4GHz mode to 5.0GHz should solve the problem as the bluetooth device is using a similar frequency. How then if the user doesn't have a 5.0GHz mode or can't use that
mode? Anyway, it doesn't matter here as the laptop has Wi-Fi turned off.

All this doesn't work. The problem persists even after reconnections. A pair of older, regular wireless Bluetooth earbuds worked fine with the phone but suffered the same problem with the laptop.

Suspicion: The laptop's internal bluetooth device isn't actually working properly. Planning to purchase a USB Bluetooth dongle and insert it into the laptop's USB3 port. However, how does one disable the laptop's
internal bluetooth adapter so it could favour the dongle? Need clear steps.

 

Intermittent Bluetooth Audio

Hi,

The issue you're experiencing with your Bluetooth device might be due to device driver incompatibility. It would be great if you can tell us more about your concern. Please answer the following questions:

• What is the make and model of your laptop?
• What is the make and model of your Bluetooth audio device?
• Is the Bluetooth audio device exhibiting the same issue when used on a different laptop?
• Are you getting any error messages?
• Have you installed the latest device driver from the device manufacturer's support page?

In regards to disabling the built-in Bluetooth device of your laptop, you can simply disable it from the
Action Center.

We'll be waiting for your response.

 

Bluetooth audio has become intermittent

In the last few days Bluetooth audio has become intermittent when played through headphones (cuts out for a fraction of a second every 2 - 5 seconds). I've confirmed with two different sets (Anker and Bose). I ran the Windows troubleshooter and confirmed all effects are off. I've updated the driver for the headphones and installed the latest update for Windows (x64 Pro v1903). I still have the problem. Any tips appreciated.