Windows 10: Intermittent Internet Connection on Windows 11 Device

I have been supplied with a brand new Dell Latitude 5550 windows 11 laptop from the company I work for and my internet connection just keeps dropping out. I have tried connecting to the internet via wifi and ethernet cable. I have tried multiple cables, ones I know are ok, with them plugged into switches and directly to my Virgin Media Hub 4 router. My household uses multiple other devices such as windows 10 computers, imacs, ipads, smart TVs, android phones, apple phones, heating control system, which are all connected by either wifi and ethernet with no problems at all.

:)

 

Losing internet connection intermittently only on laptop

Hi Lindamartin,

For us to know the reason why your laptop is losing internet connection intermittently and how to fix it, we would like to know more information:

• Have you tried updating your drivers?
• Did you receive any error messages?

We suggest that you try the troubleshooting steps below and check if it will solve the issue:

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Internet Connections.

5. Follow the on-screen instructions to run the troubleshooter.

If the issue persists then follow the below method.

Method 2:

We suggest you to update the Network adapters driver from the Device Manager.

Follow the below steps:

1. Right click on Start button and click on
Device Manager.

2. Expand the
Network adapters driver from the list.

3. Right click on the driver and click on
Update driver Software.

Post us back with the result.

 

Intermittent internet connection issues

Hello Trevor,

Thank you for posting your query on Microsoft community.

There are some reasons that causes this error connection reset. Let’s try to identify the root cause and apply the appropriate solution to fix this.

I suggest you to run the network troubleshooter first, and check if the issue persists. To run the troubleshooter, follow the below steps:

1. Press ‘Windows + X’ key.
   
2. Select ‘Control panel’
   
3. In the search box, type ‘Troubleshooter’ and then click ‘Troubleshooting’
   
4. Under ‘Network and Internet’ click on ‘Network adapter’ and click on ‘Next’ button.
   

Try to update the network adapter and check if the issue persists.

1. Press ‘Windows + X’ key.
   
2. Expand the network and adapter’
   
3. Right click on the device, and select ‘Update driver software’
   
4. Restart the computer and check.
   
5. You can also check for updates from the system manufacturer site.
   

Check proxy settings by doing the below steps:

1. Go to Control panel – Internet options.
   
2. Click on ‘Connections’ tab.
   
3. Click on ‘LAN settings’
   
4. Uncheck ‘Use a Proxy server for your LAN’ check box, and click ‘Ok’
   

I also suggest you to reset IP Address by following the below steps.

1. Press Windows key, and type ‘Command prompt’
   
2. Right click on it and select ‘Run as administrator’
   
3. Type the following command without quotes, and press enter: ‘netsh winsock reset catalog’
   
4. Restart the system once and check if the issue persists.
   

Try to disable Kaspersky firewall and check if that helps

1. Open the Kaspersky Internet Security program.
   
2. Click the ‘Settings’ button.
   
3. Click the ‘Firewall component’ option under Protection Center.
   
4. Select the ‘Enable Firewall’ option to remove the check mark.
   

Hope it helps. Please reach back if the issue persists.



Thanks and regards

Naveen M

 

Internet connections drops intermittently after Windows 10 upgrade

Hi Niji,

Thank you for posting in Microsoft Community. I understand your concern and I am glad to assist you.

I would suggest you to run the Network Troubleshooter and check if this helps.

Follow these steps to run the troubleshooter:

• In the search box, type ‘Troubleshooter’, and then click
  ‘Troubleshooting’.
• Under ‘Network and Internet’, click ‘Internet Connections’ and follow the onscreen instructions.

Method 2: Update Network adaptor.

I suggest you to update your network adaptor drivers and check.

• Press Windows key + R key.
• Type devmgmt.msc and press Enter.
• In device manager go to Network adaptor.
• Right click and click on Update drive software

For reference: Refer to the post by Santosh: http://answers.microsoft.com/en-us/...rades-on/7c0a4530-d82f-4ec1-ab2a-b1ec51f02170

Hope this helps. Get back to us for further queries. We are happy to help!