Windows 10: Intermittent mouse and keyboard Freezes, Need Help, Very Detailed.

Processor AMD Ryzen 7 5800X 8-Core Processor 3.80 GHz Installed RAM 24.0 GB Mother Board; NZXT B55064-bit operating system, x64-based processor with Windows 11 home.Razer Kraken KeyboardRazer Naga MouseMy keyboard and Mouse intermittently freeze when I log in, Surf the web, and try to do anything without starting a program/software. The on-screen keyboard will show ctrl key being pushed, the D and E keys and even shift. With a keyboard removed this phenomenon continues to occur. Sometimes unplugging stops the ghost key, sometimes uninstalling the driver stops the ghost key, and

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Computer and mouse freeze

Hi

There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

• Were there recent changes made before the issue occurred?
• What are the steps that you've done so far to know where the issue is coming from?

Meanwhile, we suggest that you refer to this article:
Mouse, touchpad, and keyboard problems in Windows for us to check all setting needed to help us in resolving your issue.

Let us know about the update.

 

Mouse and keyboard intermittent - Windows 10.

Hi Gerard,

If you're having issues with your mouse and keyboard, we suggest trying the troubleshooting steps in this
article. Let us know if performing the steps makes any difference.

Looking forward to your update.

 

Mouse cursor intermittently freezes and is jittery [REDUX}

* Previous thread:

Mouse cursor intermittently freezes and is jittery when frozen

This is the original post on Dec 22, 2022:

• New build PC. Mouse will occasionally freeze and is jittery while frozen. Switching to a different mouse has no affect. I use a Kensington Expert wireless trackball but I have tried removing it and it's associated software. Removed it from Device manager. It still happens with a simple USB mouse. All mouse's (mice?) have been removed from Device Manager and PC restarted with the plain USB mouse. It still happens. I have gone through all the troubleshooting steps that I can find in Google searches. I suspect that some program will occasionally pop up and conflict with any mouse and cause this issue.
  
• A video of the issue is here: Dropbox - IMG_0090.MOV - Simplify your life
  
• A DxDiag is here: Dropbox - DxDiag.txt - Simplify your life
  

Nicole Aljecera was helping me and she advised doing an in-place upgrade repair per this: which I did and it seemed to work for a while. (Thanks Nicole!).

The issue has now returned. I tried doing the Windows repair as before with no luck. I've now upgraded to Win 11 in hopes that it might solve it but it didn't.

It only happens for a while after first start up of the day and seems to go away after a while. It really looks like some program in the background is activating and conflicting with the cursor.

Is there any log file that I can look at to try and identify whether this is the case?

Thank you