Windows 10: Intermittent Network Connectivity

Hi,


So I have recently updated my system to build 1703 and I started to face some connection issues to my modem. Initially I thought the issue was from the ISP end, however, except for my laptop, all other devices that are connected to it have synchronous internet access without issues. I keep getting error when the network connection is dropped.


The network interface "Realtek PCIe GbE Family Controller" has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver detected that its hardware has stopped responding to commands. This network interface has reset 2 time(s) since it was last initialized.


I have tried updating the drivers for Realtek to latest, updated windows to latest build, enabled/disabled firewalls, anti-virus and till now I got no success. It temporarily disconnects from my SSID for 5-10 secs and then just reconnects.


Following is my system information:


System Information

------------------

Time of this report: 1/17/2019, 08:15:38

Machine name: DESKTOP-OFJ9REI

Machine Id: {92E23A5B-5F64-40A2-9BFA-50BAF3F0C80E}

Operating System: Windows 10 Home 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)

Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

System Model: HP ENVY 15 Notebook PC

BIOS: F.69 (type: UEFI)

Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz

Memory: 8192MB RAM

Available OS Memory: 8124MB RAM

Page File: 7550MB used, 6205MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 12

DX Setup Parameters: Not found

User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Supported

DxDiag Version: 10.00.17763.0001 64bit Unicode




Any help would be appreciated. Thanks in advance!!

:)

 

Losing network connection

Hello Dear, if you have a laptop or a PC with a wireless network adapter, you can see a list of available wireless networks and then connect to one of those networks. The wireless networks will only appear if your PC has a wireless network adapter installed, the adapter is turned on, and the wireless access point is in range.

1. Click Start, click Control Panel, click Network and Internet Connections, and then click Network Connections.

2. In the left pane, under Network Tasks, click View available wireless networks.
In case, If you don't see the network you want to connect to, click Refresh network list. If you see the network but the signal is weak, move the PC closer to the wireless router.

3. Click the network you want to connect to, and then click Connect.

4. If you're connecting to a secure network, type the security key, and then click OK.

I Hope you solve out your query soon.

 

Losing internet connection intermittently only on laptop

Hi Lindamartin,

For us to know the reason why your laptop is losing internet connection intermittently and how to fix it, we would like to know more information:

• Have you tried updating your drivers?
• Did you receive any error messages?

We suggest that you try the troubleshooting steps below and check if it will solve the issue:

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Internet Connections.

5. Follow the on-screen instructions to run the troubleshooter.

If the issue persists then follow the below method.

Method 2:

We suggest you to update the Network adapters driver from the Device Manager.

Follow the below steps:

1. Right click on Start button and click on
Device Manager.

2. Expand the
Network adapters driver from the list.

3. Right click on the driver and click on
Update driver Software.

Post us back with the result.

 

No network connection

Hello Graham,

To resolve your concern about wireless network issues, please click the link below and follow the suggested troubleshooting steps:

• Fix network connection issues in Windows 10

Let us know how it goes.