Windows 10: INTERNAL_POWER_ERROR after shutting down or hibernating

Discus and support INTERNAL_POWER_ERROR after shutting down or hibernating in Windows 10 Performance & Maintenance to solve the problem; Hi Experts, I have a HP Elitebook 840 G5 that is running into INTERNAL_POWER_ERROR bugcheck when starting up the laptop after shutting down,... Discussion in 'Windows 10 Performance & Maintenance' started by Kee Wee Wong, Mar 18, 2021.

  1. KEE WEE WONG
    Kee Wee Wong Win User

    INTERNAL_POWER_ERROR after shutting down or hibernating


    Hi Experts,


    I have a HP Elitebook 840 G5 that is running into INTERNAL_POWER_ERROR bugcheck when starting up the laptop after shutting down, rebooting or hibernating.


    This issue is intermittent but it's happening quite a few times for the past couple of months to be annoying, especially after a hibernation when all hibernation data is lost after boot up.


    I've tried to run the Windows Debugger and reference past post here, but nothing seems to help.

    I've also updated all the drivers from HP Support website to the latest version and they don't help either.



    0: kd> !analyze -v

    *******************************************************************************

    * *

    * Bugcheck Analysis *

    * *

    *******************************************************************************



    INTERNAL_POWER_ERROR a0

    The power policy manager experienced a fatal error.

    Arguments:

    Arg1: 00000000000000f0, The system failed to completesuspend a power transition in a timely manner.

    Arg2: 0000000000000005, The system power state in transition.

    Arg3: 000000000000000b, The sleep checkpoint most recently reached.

    Arg4: ffff960976266040, A pointer to the thread currently processing the request.



    Debugging Details:

    ------------------





    KEY_VALUES_STRING: 1



    Key : Analysis.CPU.Sec

    Value: 2



    Key : Analysis.DebugAnalysisProvider.CPP

    Value: Create: 8007007e on KEEWEE-LAPTOP



    Key : Analysis.DebugData

    Value: CreateObject



    Key : Analysis.DebugModel

    Value: CreateObject



    Key : Analysis.Elapsed.Sec

    Value: 2



    Key : Analysis.Memory.CommitPeak.Mb

    Value: 73



    Key : Analysis.System

    Value: CreateObject





    BUGCHECK_CODE: a0



    BUGCHECK_P1: f0



    BUGCHECK_P2: 5



    BUGCHECK_P3: b



    BUGCHECK_P4: ffff960976266040



    FAULTING_THREAD: ffff960976266040



    BLACKBOXBSD: 1 !blackboxbsd





    BLACKBOXNTFS: 1 !blackboxntfs





    BLACKBOXPNP: 1 !blackboxpnp





    BLACKBOXWINLOGON: 1



    PROCESS_NAME: System



    STACK_TEXT:

    ffffab04`5296be50 fffff803`5ea65850 : ffffbd81`85644180 ffff9609`ffffffff 00000000`00000000 00000000`00000001 : nt!KiSwapContext+0x76

    ffffab04`5296bf90 fffff803`5ea64d7f : ffff9609`00000006 00000000`00000005 ffffab04`5296c150 fffff803`00000000 : nt!KiSwapThread+0x500

    ffffab04`5296c040 fffff803`5ea64623 : ffff9609`00000000 ffff9609`00000000 ffff9609`673dad00 ffff9609`76266180 : nt!KiCommitThreadWait+0x14f

    ffffab04`5296c0e0 fffff803`5eb6b799 : ffff9609`67ac1080 ffff9609`00000000 00000000`00000000 fffff803`5f423b00 : nt!KeWaitForSingleObject+0x233

    ffffab04`5296c1d0 fffff803`5eb80836 : ffff9609`6420b360 ffff9609`6e3fb050 ffff9609`7d8eab20 00000000`00000005 : nt!PopFxActivateDevice+0x149

    ffffab04`5296c220 fffff803`5f18ed2c : ffff9609`6e3fb050 00000000`00000005 00000000`00000003 ffff9609`00000000 : nt!PoFxActivateDeviceForSystemTransition+0xe

    ffffab04`5296c250 fffff803`5eb80791 : ffff9609`796da2e0 ffff9609`7d8eab20 00000000`0000002b 00000000`00000003 : nt!PopNotifyDevice+0x130

    ffffab04`5296c2e0 fffff803`5f18e7c5 : ffff9609`6e3fb050 00000000`00000003 ffffab04`5296c4a0 ffffab04`5296c4a0 : nt!PopSleepDeviceList+0x1c5

    ffffab04`5296c3d0 fffff803`5f18d473 : ffffab04`5296c5c0 ffffab04`5296c5c0 ffffab04`5296c618 00000000`00000000 : nt!PoBroadcastSystemState+0x1f5

    ffffab04`5296c480 fffff803`5f18df72 : ffffab04`5296c5c0 ffffab04`5296c560 ffffab04`5296c618 00000000`00000000 : nt!PopSetDevicesSystemState+0x87

    ffffab04`5296c4e0 fffff803`5f1947ec : ffff9609`77e97000 ffff9609`00000006 00000000`00000002 00000000`00000070 : nt!PopTransitionSystemPowerStateEx+0x48a

    ffffab04`5296c5a0 fffff803`5ec075b5 : 7ffff803`5f4251d0 00000000`ffffffff 00000000`00000000 ffff9609`762666e0 : nt!NtSetSystemPowerState+0x4c

    ffffab04`5296c780 fffff803`5ebf9ab0 : fffff803`5ef61e1e 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25

    ffffab04`5296c918 fffff803`5ef61e1e : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiServiceLinkage

    ffffab04`5296c920 fffff803`5ef61ae9 : 00000000`00000000 ffff9609`61aa6cb0 00000000`00000000 00000000`00000000 : nt!PopIssueActionRequest+0x216

    ffffab04`5296c9c0 fffff803`5eb159c4 : 00000000`00000001 00000000`00000000 ffffffff`ffffffff fffff803`5f423d00 : nt!PopPolicyWorkerAction+0x79

    ffffab04`5296ca30 fffff803`5ea25975 : ffff9609`00000001 ffff9609`76266040 fffff803`5eb15930 ffff9609`00000000 : nt!PopPolicyWorkerThread+0x94

    ffffab04`5296ca70 fffff803`5eb17e85 : ffff9609`76266040 00000000`00000080 ffff9609`61ad6180 00007ff9`00000001 : nt!ExpWorkerThread+0x105

    ffffab04`5296cb10 fffff803`5ebfd2a8 : ffffbd81`8558a180 ffff9609`76266040 fffff803`5eb17e30 00007ff9`203c72e0 : nt!PspSystemThreadStartup+0x55

    ffffab04`5296cb60 00000000`00000000 : ffffab04`5296d000 ffffab04`52966000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28





    STACK_COMMAND: .thread 0xffff960976266040 ; kb



    SYMBOL_NAME: nt!KiSwapContext+76



    MODULE_NAME: nt



    IMAGE_NAME: ntkrnlmp.exe



    BUCKET_ID_FUNC_OFFSET: 76



    FAILURE_BUCKET_ID: 0xa0_f0_nt!KiSwapContext



    OS_VERSION: 10.0.19041.1



    BUILDLAB_STR: vb_release



    OSPLATFORM_TYPE: x64



    OSNAME: Windows 10



    FAILURE_ID_HASH: {168f8d2f-e77e-7dcf-020c-035a9129b0ab}




    The dump files are available here
    https://drive.google.com/file/d/1mXwQcdhgYI_NBrGvx7OczcoGwT7Is4GG/view?usp=sharing

    Appreciate if somebody here can help.

    Thank you!

    :)
     
    Kee Wee Wong, Mar 18, 2021
    #1
  2. ERNIE SAN
    Ernie San Win User

    hibernate, but shuts down

    Hello,

    We suggest to manually setup hibernation on your computer. You may follow the steps below:

    • Right-click on your desktop and select Personalize.
    • Click Lock screen>Screen saver settings>Change power settings>Choose what the power buttons do.

    • Change the settings When I press the power button, click
      hibernate.
    • Click Save changes.
    Keep us posted.

    Regards.
     
    Ernie San, Mar 18, 2021
    #2
  3. CLAYLOMAX
    claylomax Win User
    Shutting down, hibernating, or sleeping?

    Speaking of ... I just built a new PC with an AMD Kaveri and Windows 7 64 and the option sleep is greyed out, I get shut down and hibernate; it's funny, on my PC (see specs) I get sleep and shut down not hibernate. I tried the bios but I'm clueless. Any ideas?
     
    claylomax, Mar 18, 2021
    #3
  4. DEEPIKA GOWDA
    Deepika Gowda Win User

    INTERNAL_POWER_ERROR after shutting down or hibernating

    "Shutting Down" to "Hibernate"

    Hi,

    Thank you for responding.

    I suggest you to try the below and check if it helps.

    Step 1: Check for the device drivers status in Device Manager.

    • Press Windows key + X key when you are at desktop.
    • Select Device Manager.
    • Check if any of the drivers have warning message(Yellow triangle with exclamatory mark).

    Step 2: Start the computer in Safe mode, try to shutdown and check if the sleep mode/ hibernate is working fine.

    Refer: Start your PC in safe mode in Windows 10


    Try the above and reply to the post with an updated status of this issue for further assistance.
     
    Deepika Gowda, Mar 18, 2021
    #4
Thema:

INTERNAL_POWER_ERROR after shutting down or hibernating

Loading...

  1. INTERNAL_POWER_ERROR after shutting down or hibernating - Similar Threads - INTERNAL_POWER_ERROR shutting down

  2. Shut Down And Hibernate Not Working

    in Windows 10 Performance & Maintenance
    Shut Down And Hibernate Not Working: I wonder when the new update is coming because you guys definitely ruined my laptop. Why is my laptop unable to shut down or even hibernate. Every time I press shut down,it goes back to login screen. Like why? And yes,I now switched off fast startup because i read some 2015...

  3. Shut Down And Hibernate Not Working

    in Windows 10 Gaming
    Shut Down And Hibernate Not Working: I wonder when the new update is coming because you guys definitely ruined my laptop. Why is my laptop unable to shut down or even hibernate. Every time I press shut down,it goes back to login screen. Like why? And yes,I now switched off fast startup because i read some 2015...

  4. Shut Down And Hibernate Not Working

    in Windows 10 Software and Apps
    Shut Down And Hibernate Not Working: I wonder when the new update is coming because you guys definitely ruined my laptop. Why is my laptop unable to shut down or even hibernate. Every time I press shut down,it goes back to login screen. Like why? And yes,I now switched off fast startup because i read some 2015...

  5. shut down and hibernate not working

    in Windows 10 Gaming
    shut down and hibernate not working: my notebook computer. when I shun down or hibernate, the screen will dark a few seconds and then turn to light. for solve the problem, I have reinstalled in USB flash drive but invalid. I try to turn off fast startup follow advice on Internet. In Administrator cmd, I'm run...

  6. shut down and hibernate not working

    in Windows 10 Software and Apps
    shut down and hibernate not working: my notebook computer. when I shun down or hibernate, the screen will dark a few seconds and then turn to light. for solve the problem, I have reinstalled in USB flash drive but invalid. I try to turn off fast startup follow advice on Internet. In Administrator cmd, I'm run...

  7. Hibernation shuts down the PC

    in Windows 10 Ask Insider
    Hibernation shuts down the PC: Everytime I click on hibernate, instead of hibernating, it immediately and instantly shuts down the PC and next time I open up, I have to open all apps. It just goes OFF instantly The power plan settings hard disk turn off is set to 0 as advised. This happened after may 2020...

  8. Windows 10 Shutting down after sleep/hibernation

    in Windows 10 Support
    Windows 10 Shutting down after sleep/hibernation: Hi As far as I can tell, after sleep/hibernation (being left for a long period, usually overnight), I come back ro my PC to find that it has completely shutdown. It is encrypted with a bitlocker password so I suppose if an update is applied overnight then this would be the...

  9. Sleep, Hibernate & Shut down issue

    in Windows 10 Performance & Maintenance
    Sleep, Hibernate & Shut down issue: Hello, Recently I had replaced new battery and Hard disk for my laptop(HP Pavilion p045tx notebook, 4th i7, 8 GB/1 TB). Then Changed the OS to windows 10 instead of previous 8.1. Till then, the laptop is facing issues with sleep, hibernate & shut down functions. When I...

  10. HIbernate or shut down?

    in Windows 10 Support
    HIbernate or shut down?: I've always had the practice of shutting down my home pc/laptop before going to bed. I always used the hibernate option throughout the day while I"m working on it/them. A lot of my friends had their hard drives crashed and always used the hibernate option. This despite the...