Windows 10: Internet access works, but microsoft products do not

Discus and support Internet access works, but microsoft products do not in Windows 10 Gaming to solve the problem; My computer has 2 profiles: 1 is a local admin account, the second is an AzureAD profile connected to my company's 365 Business Tenent. My AzureAD... Discussion in 'Windows 10 Gaming' started by Stephen Brouillette, Apr 18, 2023.

  1. Internet access works, but microsoft products do not


    My computer has 2 profiles: 1 is a local admin account, the second is an AzureAD profile connected to my company's 365 Business Tenent. My AzureAD profile also has administrator privileges.I seem to have the following issue: Microsoft related programs that connect to the internet do not work. The following is a list of things I've encountered that do not work not an exhaustive list:1 The Get Help app2 Outlook3 the Microsoft Store4 Widgets appWhen I try to access these programs, they say things like "Try that again. Page could not be loaded. Please try again later." Outlook hangs on the

    :)
     
    Stephen Brouillette, Apr 18, 2023
    #1

  2. Unable to access YouTube websites on Internet Explorer and Microsoft Edge on Windows 10

    Hi,

    As you are facing issues with accessing the YouTube on Windows browsers, do not worry we will help you with this issue.

    Provide us additional information to assist you better with this issue:

    • What is the complete error message/ error code while trying to access the web pages?
    • Does this issue specific only with YouTube?
    • Have you made any changes to the operating system prior to this issue?

    Try the below workarounds to identify what is causing the issue:

    • Try to access YouTube in different browser and check if it is working fine. This will let us know if the issue is with the website/ the Microsoft browsers.
    • Also, try to access different website on Internet Explorer and Microsoft Edge.

    Try the below troubleshooting steps to access the website and check if it helps.

    Method 1: For Internet Explorer

    Step 1: I suggest you to run the Internet Explorer Performance troubleshooter.

    • Press Windows key, type
      troubleshooting
      and select it.
    • Click on View all in the left pane.
    • Click on Internet Explorer Performance
      and follow the onscreen instructions.

    Step 2: If the issue is only on Internet Explorer and to specific website, I suggest you to view the website in compatibility view to check if the issue is confined to compatibility.

    Steps to view the website in compatibility view:

    • Open Internet Explorer
      and open the website.
    • Click on Gear/ Settings icon at the right-top corner of the window.
    • Click on Compatibility View Settings, click on Add
      to add the website and click on Close.
    • Reopen the website and check if the issue persists.

    Step 3: If the issue still persists, I suggest you to access the website in
    InPrivate mode and check.

    InPrivate Browsing enables you to surf the web without leaving a trail in Internet Explorer. This helps prevent anyone else who might be using your computer from seeing what sites you visited and what you looked at on the web. You can start InPrivate
    Browsing from the New Tab page or the Safety button.

    Steps to open the browser in InPrivate mode:

    Open Internet Explorer, press Shift+Ctrl+P
    to open the browser in InPrivate mode and try to access the website.

    Method 2: For Microsoft Edge:

    I suggest you to check if the Adobe Flash player is enabled on Microsoft Edge.

    • Open Microsoft Edge, click on More actions
      (...) in the right-top corner of Microsoft Edge window.
    • Click on Settings, scroll down and click on
      Advanced settings
      .
    • Enable Use Adobe Flash Player
    • Check if the issue persists with accessing the YouTube websites.

    Hope it helps. Reply to the post with an updated status to access YouTube website on Microsoft browsers for further

    assistance.

    Thank you.
     
    Deepika Gowda, Apr 18, 2023
    #2
  3. jcaswell Win User
    W10 can connect to wider internet but cannot access web pages

    I have an odd issue with my W10 laptop linked to Sky broadband in the UK via wifi using a Sky router. The effect is that while I can actually access the internet (I can send and receive emails using Outlook and can connect to other machines using TeamViewer) I cannot access any web site (Google, BBC etc). There is no specific error message, merely that the access request timed out and a suggestion that it may be to do with proxy.

    I have tried the following:

    1. Other systems (W10 and ios) can access web sites using the same Sky router (therefore probably not a router problem)
    2. I have sent and received emails using Outlook, so the broadband connection is working (probably not a Sky problem)
    3. I have tried two different browsers (Firefox and Edge), no connection (not a browser problem)
    4. I am using Windows Defender and have:
      1. Made sure that Firefox is in the list of allowed systems in its Firewall, no connection after a reboot
      2. Turned off the Firewall and tried again - no connection
    My next step will be to re-install Windows, but has anyone got any other suggestions? Could it be some sort of virus (I have carried out a complete virus check using Defender)

    So - any suggestions?
     
    jcaswell, Apr 18, 2023
    #3
  4. newtekie1 Win User

    Internet access works, but microsoft products do not

    Guidance needed to setup my Home PC access over Internet through browser

    I wasn't giving steps on how to get RDP working, that is covered plenty of other places, I just give the steps to make it secure.

    RDP. If they aren't tracking your Web browsing, I doubt they are going to track RDP.

    And if you start the session from the command prompt it doesn't even put the address in the MRU list.

    Though the question that needs to be asked now is, what are you using for your VM lab?
     
    newtekie1, Apr 18, 2023
    #4
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Internet access works, but microsoft products do not

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