Windows 10: Internet Browsers Freezing Performance Issues

Hey,I purchased an Asus Laptop a few days, and I'm facing serious and weird issues with the laptop performance from day 1 on both OS Windows 10 & 11.Whenever I open an Internet Browser it freezes after few minutes. Chrome - freezes after 2-5 minutes of usage, Edge - freezes immediately once I open the App, Firefox - freezes after 2-5 minutes of usage, Opera - freezes after 5 minutes.However, all the other applications perform well and don't have such freeze/lag issues.I tried all the troubleshooting, performed a clean installation of both OS Win

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Error: "Internet Explorer is not responding" and "Website not responding" while accessing the browser on Windows 10

Hi,

Thank you for your response and information.

As Windows 10 as Microsoft Edge in-built browser, I suggest you to try that browser and check if this issue persists.

For the issues with Internet Explorer try the below and check if it helps.

Step 1: I suggest you to run the Internet Explorer Performance troubleshooter.

• Press Windows key, type troubleshooting
  and select it.
• Click on View all in the left pane.
• Click onInternet Explorer Performance and follow the onscreen instructions.

Step 2: I suggest you to turn off and on Internet Explorer and check if it helps.

Follow the below steps:

• Press Windows + R, type Control Panel
  and hit Enter.
• Click on Programs and Features.
• Click on Turn Windows features on or off from the left pane.
• Uncheck Internet Explorer, click on Ok.
• Restart the computer and repeat the same as above to place a check mark on Internet Explorer.

Hope it helps. Kindly update the status of this issue for further assistance.

 

Freezing/losing internet problems

Hi Miranda,

There are several reasons why you are experiencing this issue. It can be a performance issue of the system, an issue with the Internet connection or the application that you're using. Kindly provide us the answers to the following questions for us to further
isolate the issue:

• Is the issue only happening when you are browsing the Internet?
• Have you tried using another browser to check if the same issue will happen?
• Did you receive any error messages when the computer hangs or stop responding?

In the meantime, we suggest using another browser to isolate if it is happening on a specific application. It is also better if you'll try to play a video that is already downloaded or saved on the computer and check if same issue will happen.

If the same issue is still happening using other browsers and videos that are saved on the computer, we suggest running the
DISM tool and System File Checker. This will help fix possible corruption that the computer encountered. Kindly follow the steps on this article to perform it:
Using System File Checker in Windows 10.

You can also run the Network troubleshooter for Windows 10 to identify if the issue is related to the Internet Connection. Kindly follow the steps below:

• Open Cortana, type Troubleshoot and choose it under the
  Best match.
• Under Get up and running, choose Internet Connections.
  
  
• Click the Run the troubleshooter tab and follow the on-screen steps to run it.

We'll wait for your response about this matter.

 

"Internet Explorer Not Responding" and browser will freeze on Windows 10.

Hi David,

Thanks for posting on Microsoft Community. We regret the inconvenience caused and will assist you in resolving the issue.

Before we assist further, I would like to ask you a few questions:

• Does the issue occur more often on the browser?
• Did you try closing and reopening the browser?

The above issue may occur due to following reasons:

• Low memory, or damaged or missing system files.
• Un-installed updates.
• Browser cache is full

Method 1: Close and reopen the browser to check if similar issue persists. If the issue persists, run
Internet Explorer Performance troubleshooter by following the steps below and check if any of the browser component is missing or corrupted.

Running the troubleshooter will help in detecting and identifying the issue and in certain cases will fix the same to enhance the performance of the system.

• Press Windows logo key on the keyboard, type troubleshooting and select the top most search result.
• Click on View all from left side panel of the screen.
• Select Internet Explorer Performance,
  click on Advanced option and check
  Apply repairs automatically option.
• Follow the on screen instructions and wait for the troubleshooting to complete.
• Check for the missing or corrupted browser components after the troubleshooting is complete and check if the changes are effective.

Method 2: If the issue persists, disable and enable the
Internet Explorer by following the steps below and check if the issue is resolved.

• Press Windows icon key on the keyboard, type Internet Explorer, right click on the top most search result and select
  Uninstall option.
• From the window, click on Turn Windows feature on or off.
• From the window, uncheck Internet Explorer 11 option and click on
  OK.
• Follow the steps from ‘a’ to ‘c’, except check
  Internet Explorer 11 option and check if the changes are effective.

Refer to the link below on What to do when Internet Explorer isn’t working:

http://windows.microsoft.com/en-us/internet-explorer/ie-crashes-stops-working#ie=ie-11

Write to us with the status of the issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.

Thank you.