Windows 10: Internet connection, drivers and adapters

I am using an HP Probook 450 G1.In device manager under 'network adapters' i currently have just one adapter called 'Microsoft Kernel Debug Network Adapter'. Prior to today I had a number of adapters for Network, Bluetooth, Wireless etc and my wired and wireless internet worked fine. Also under 'Other Devices' I have 'Ethernet Controller' and 'Network Controller' with question marks against them. Obviously I therefore have no internet connection of any sort. I have a second laptop where I have downloaded drivers on to a portable drive and tried installing these on to the effected laptop with n

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Internet connectivity adapters gone, right click disabled

Hi,

We suggest that you refer to these methods and see if it helps.

Method 1: Run the internet Connection Troubleshooter

Windows has a built-in troubleshooter to check and fix issues with Internet connection.

Refer to these steps:

• 1. Press Windows key + X, select Control panel
• 2. Change the view by option on the top right to Large icons
• 3. Click on troubleshooting and click on the view all option on the left panel
• 4. Run the Internet Connection troubleshooter

Method 2: Update your drivers. If the issue persists, uninstall and reinstall latest drivers available in manufacturer website.

• Press “Windows + X” and select Device manger.
• Select Network Adapter and expand the driver icon.
• 
  Right click on the driver icon and click on Update.
  
• 
  Follow the onscreen instructions to update the driver.
  

You can also refer to this
article for more helpful information.

Regards.

 

Unable to connect to the internet on Windows 10

Hi Chris,

I realize the inconvenience you are facing with connecting to the internet, do not worry we will help you with this issue.

Provide us additional information to assist you better with this issue:

• Are trying to access wired/ wireless internet connection?
• Are you referring to reset of the Windows 10 operating system?
• Were you able to see any error code/ error message while trying to connect the internet?
• Have you turned on Airplane mode on your computer?

This issue might have occurred due to incorrect networking settings/ corrupted/ outdated network drivers.

Let us try few of the below troubleshooting steps and check if it helps.

Step 1: I suggest you to check if the Airplane mode is turned on. If so turn it off and check.

• Press Windows key, click on Settings
  from the left pane.
• Click on Network & Internet.
• Under Airplane mode turn it off and check.

Step 2: I suggest you to check if
Network Adapter is enabled in Device Manager.

• Press Windows + X keys from the keyboard, click on
  Device Manager.
• Expand Network Adapter.
• Right click on adapter driver, click on Properties.
• Click on Driver tab and Enable the driver.

Step 3: Run Network Adapter troubleshooter

Network Adapter troubleshooter find and fix the problems with wireless and other Network Adapter.

• Click on Start; in the start search type
  Troubleshooter and hit Enter.
• In the left pane, click on View all.
• Click on Network Adapter Troubleshooter.
• Select Advance and click on
  Run as Administrator.
• Click Next and follow the on-screen instructions to complete the troubleshooting process.

Hope it helps. Try the troubleshooting steps and get back to us with an updated status of accessing the internet for further assistance.

Thank you.

 

Can't access to internet

Hi Xuan,

Thank you for posting on Microsoft Community.

We regret the inconvenience caused to you. We will assist you in resolving the issue.

Step 1: I suggest you to run the
internet connection troubleshooter by following the steps below and check if the internet issue is resolved.

• 
  Press Windows icon key on the keyboard, type
  Troubleshooting and select the top most search result.
  
• 
  Click on View all from the left side panel of the window.
  
• 
  Select Internet Connections,
  click on Advanced and check
  Apply repairs automatically option.
  
• 
  Follow the on screen instructions.
  

Step 2: If the issue persist, I suggest you to
uninstall the network adapter
driver from the device manager by following the steps below:

• 
  Press Windows key + X keys on the keyboard and click on
  Device Manager.
  
• 
  Expand the Network adapter driver from the list.
  
• 
  Right click on the driver and click on Uninstall
  option.
  
• 
  Restart the PC to install the network adapters automatically and check if the changes are effective.
  

Step 3: If the issue persist, I suggest you to
update the network adapter driver from the device manager by following the steps below:

• 
  Press Windows key + X keys on the keyboard and click on
  Device Manager.
  
• 
  Expand the Network adapter driver from the list.
  
• 
  Right click on the driver and click on Update
  option.
  
• 
  Follow the on-screen instructions.
  

Write back to us for further assistance, we will be happy to assist.

Thank you.