Windows 10: Internet connection drops when using screensaver

Discus and support Internet connection drops when using screensaver in Windows 10 Network and Sharing to solve the problem; Since i installed windows 10 pro (clean install), every time my screensaver pops up after being idle for 10min, when i get back to the desktop my... Discussion in 'Windows 10 Network and Sharing' started by Synkro, Jul 12, 2016.

  1. Synkro Win User

    Internet connection drops when using screensaver


    Since i installed windows 10 pro (clean install), every time my screensaver pops up after being idle for 10min, when i get back to the desktop my internet (wired) dropped and has to reconnect, this didnt occur on windows 7.

    In eventviewer i get this error:

    "Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 0xAC9E17844***. The following error occurred: 0x79. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server."

    - power options are set to maximum performance
    - adapter (pci-e intel nic) settings are the same ones used on windows 7, items used are all unchecked except ipv4 and a hook from software i use.
    - sleep/hibernate/.. is disabled
    - windows firewall/defender is disabled (i rather use my own protection software)
    - bios settings still the same as before

    Any suggestions? Its like my connection is dropping to save power even though it shouldnt.

    :)
     
    Synkro, Jul 12, 2016
    #1

  2. WiFi Drops Internet Connection Using Dell Inspiron and Windows 10

    Hi,

    Thank you for your response.

    • Have you tried the troubleshooting steps from the article provided in my previous post?

    If you have not tried the troubleshooting steps and let us know with the results, so that we can assist you further on this issue.

    Thank you
     
    Karthicka_R, Jul 12, 2016
    #2
  3. WiFi Drops Internet Connection Using Dell Inspiron and Windows 10

    Thanks for the answer

    What is the exact error message are you getting?

    No error message, it just randomly disconnects from the internet, so I will say " you are not connected"

    and it will always connect when I select "connect" under my SSID on the available routers list

    Are you able to access the internet through wired connection?

    Yes
     
    VirginiaRN, Jul 12, 2016
    #3
  4. Synkro Win User

    Internet connection drops when using screensaver

    Forgot to add, this screensaver has no options (Mystify), also tried adding the registry rule "pnpcapabilites" i found for windows 7, because the intel software overwrites the power tab on the adapter with its own power settings (all disabled offcourse) so maybe windows forgot to uncheck it or something, still the same problem.
     
    Synkro, Jul 13, 2016
    #4
  5. bro67 Win User
    It has nothing to do with the screen saver. It has to do with Power properties for when the computer starts to enter a lower power mode for conserving the battery, or if you do not need the computer running at 100% 24/7. You have to go into Device Manager in Control Panel and disable the USB and Network devices from turning off to conserve power. It has been this way since Windows XP.
     
    bro67, Jul 13, 2016
    #5
  6. Synkro Win User
    But it shouldnt be doing that since the power settings are set to high performance? everything in there is set to never or disabled, this is the power tab on my nic:


    Internet connection drops when using screensaver [​IMG]


    This is a desktop pc btw.
     
    Synkro, Jul 13, 2016
    #6
  7. robgr Win User
    Have you tried a different screen saver?
    I would expect to see a Power management setting similar to 'Allow the computer to turn off this device to save power'? (should be unchecked)
    Can this setting be seen anywhere?
     
    robgr, Jul 13, 2016
    #7
  8. Synkro Win User

    Internet connection drops when using screensaver

    Trying the blank screensaver in a bit, will leave it for about an hour and will report back.

    The standard power tab gets overwritten with intel's software, it has a setting in the first box beneath "energy efficient ethernet" called "reduce link speed during system idle" which was already disabled.

    That "pnpcapabilities" setting in the registry should have taken care of unchecking the "allow the computer to turn off..", which is why i tried that, but the string wasnt there so i had to add it, unless windows 10 uses a differently named string for that? (the pnpcapabilities was for windows 7). I could try to remove the drivers and uncheck the default setting and then reinstall the drivers but it would be alot easier if there was a registry change? theres quite alot of advanced adapter settings on this nic and it took a while to research every setting and change it for my connection, but i guess i can backup those settings in a text file.
     
    Synkro, Jul 13, 2016
    #8
  9. Synkro Win User
    Tried the blank screensaver, still lost connection, went to device manager; uninstalled and deleted drivers from nic, let MS install theirs, unchecked all the options in the power management tab, still lost connection *Huh

    I can let my system sit idle without a screensaver and my connection never drops, this doesnt make much sense to be honest.
     
    Synkro, Jul 13, 2016
    #9
  10. robgr Win User
    robgr, Jul 13, 2016
    #10
  11. Synkro Win User
    "No component store corruption detected." with DISM
     
    Synkro, Jul 13, 2016
    #11
  12. Synkro Win User
    Even though DISM said nothing was corrupt i looked at the log anyway, said something about CSI payload corrupt pointing to opencl.dll, sfc found the corrupted opencl.dll but couldnt repair it, after some searching i found SFCfix which managed to fix the dll:

    Will see how it goes later on when i get back and report back.

    edit: appearantly this file is related to my nvidia drivers, not sure if this will fix the problem, but at least it isnt corrupt anymore *Smile
     
    Synkro, Jul 13, 2016
    #12
  13. bro67 Win User

    Internet connection drops when using screensaver

    Also check your bios. That driver screen for your Intel Ethernet chipset is a newer version that I am not used to seeing. You can also run the Powercfg command for checking what happens during these events and see if it shows something. Also if you have Hibernate enabled, disable it with powercfg /h off. The other is make sure that all advanced properties for power that involve screen display, saver, hard drive, etc, are not made to go active. Same with checking Task Manager for any kind of event.
     
    bro67, Jul 14, 2016
    #13
  14. Synkro Win User
    Checked bios, has one power option which was already disabled, ran powercfg -energy and everything seems in order, the power plan has everything set to never or diabled, hibernate was already disabled. Already disabled the services i dont need, same for the startup items and processes running. Guess i could force the high performance plan with group policy but it has been on that plan since day one so i dont see the point in that, running out of options *Sad

    Wish there was some kind of software which logs everything that happens during that period when i loose my connection.
     
    Synkro, Jul 14, 2016
    #14
  15. bro67 Win User
    Windows does it automatically. Also the Intel software for Enterprise if you can get it, which includes a replacement for Windows Wireless Zero Config. It allows for logging.
     
    bro67, Apr 5, 2018
    #15
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Internet connection drops when using screensaver

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