Windows 10: Internet connection for apps

I'm currently dealing with issues with my internet connection. I have attempted to install games and recently I have tried to download Adobe but although I have internet connection it appears that I am offline. I can access chrome, but I am unable to appear online in apps such as origin and creative cloud. if someone knows how to fix this it would be deeply appreciated

:)

 

Windows 10 Internet Connectivity Issues with various programs

Hi,



Apologies for the late reply.



Try the following steps:

I would suggest you to run Internet Connectivity troubleshooter:





Try the following steps:

• 
  Click "Search" and type "Troubleshooting" without quotes and hit enter.
  
• 
  Click “View All”
  
• 
  Select "Internet Explorer connection"
  
• 
  Click next to run the troubleshooter.
  
  
  
  Regards,
  

 

Internet connectivity

Thank you for sharing more details. We would like to verify you are using the Windows Defender Firewall so we can isolate the issue. In some instances, the firewall is blocking the internet connection when using certain apps. At the same time, we also suggest
the following methods below for initial troubleshooting.

Step 1: Run the Windows App Troubleshooter. The troubleshooter can help identify
and repair problems automatically.

Step 2: Modify the connection settings in the Internet Options.

• In the Windows search bar, type Internet Options.
• In the Internet Options window, go to the Connections
  tab.
• Under the Proxy server section, untick the Use a proxy server for your LAN.
• Click OK then Apply and OK
  again to save changes.
• Launch the apps and check if you are able to connect to the internet.

After following these basic steps, let us know the outcome so we can give you additional help.

Kind regards.

 

Apps don't connect to Internet

Hi Manuel,

Thank you for posting in Microsoft Community.

Sorry for the inconvenience caused to you.

This usually occurs if you have connected to a proxy server or date and time is not set correctly according to your time zone. Let's try the following methods to fix this issue.

Step 1: Check if the
proxy server is enabled. If yes, I would suggest that you disable it.

Follow the given below steps:

• Click the Gearbox (settings)
  at the top right corner in Internet Explorer.
• Click on Internet Options and select
  Connections tab.
• Click on LAN settings and uncheck the box next to “proxy server for your LAN”.
• Click OK to save and close the window.

Step 2: Check if the date, time and time zone are set according to your time and time zone.

The store app uses https instead of http which is used by other apps, so in order for the SSL handshake to proceed, the clock on the client and server needs to be correct.

Follow these steps to set the date and time:

• Press Windows key and type “Date and Time” in the search bar.
• Click Change date and time button (To change the time zone click on time zone tab).
• Click Apply and OK to save the date and time.

Hope this will help you. Keep us posted with the status of the issue. We’ll be glad to assist if you need further assistance.

Thank you.